Registered from 1 April 2013.
GP practice · independent evidence profile
Market Square Surgery
13 Sewardstone Road, Waltham Abbey, Essex, EN9 1NP
CQC location 1-571369214NHS organisation code F81749
A registered address may be where care is managed rather than delivered.
ODS code F81749. Data refreshed 6 September 2026.
Location and contact
13 Sewardstone Road, Waltham Abbey, Essex, EN9 1NP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Market Square Surgery
Assessment dated 7 July 2026. Published 6 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. Four people completed and returned a People’s Experience Feedback Form to us. All of these were positive about the care and treatment received. Some examples of comments included, ‘Nothing bad, staff are lovely, seen quickly and problems solved efficiently’ and ‘Been with this surgery for a very long time always a great service, never had any issues.’ This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG praised the responsiveness of clinicians and explained that they involved family members in their care and treatment decisions. We spoke with representatives of two care homes where patients reside. They praised the responsiveness of the practice and told us that support was on hand whenever this was needed.
GP Patient Survey 2026
What registered patients reported
118 completed questionnaires · 23.5% response rate.
Overall experience was good
Confidence interval 72.7%–94.1%Experience of contacting the practice was good
Confidence interval 67.2%–91.2%Last appointment met the patient’s needs
Confidence interval 76.6%–96.2%Healthcare professional was good at listening
Confidence interval 73%–94.4%Healthcare professional treated the patient with care and concern
Confidence interval 72.7%–94.2%Patient had confidence and trust in the healthcare professional
Confidence interval 75.3%–95.6%Reception and administrative team were helpful
Confidence interval 76.3%–95.9%Contacting the practice by phone was easy
Confidence interval 71%–93.3%Contacting the practice through its website was easy
Confidence interval 44.7%–89.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Market Square Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 January 2021GoodCQC rating history
16 December 2019Requires improvementCQC rating history
19 February 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.