Registered from 1 April 2013.
GP practice · independent evidence profile
Norton Canes Health Centre
Brownhills Road, Norton Canes, Cannock, Staffordshire, WS11 9SE
CQC location 1-571345888NHS organisation code M83063
A registered address may be where care is managed rather than delivered.
ODS code M83063. Data refreshed 31 August 2026.
Location and contact
Brownhills Road, Norton Canes, Cannock, Staffordshire, WS11 9SE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Norton Canes Health Centre
Assessment dated 28 May 2026. Published 9 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our site visit and reviewing other feedback available to us, including through our Give Feedback on Care Service and information shared by the local Healthwatch team. People were overall very positive about the quality of the care and treatment they received. Staff were described as excellent, amazing, thorough, extremely helpful, professional and caring. The National GP Patient Survey 2025 results for the practice were positive with the practice scoring higher than local and national averages in all but 3 of the 20 indicators. For example, 86% of respondents described their overall experience of this GP practice as good, 96% of respondents felt the healthcare professional was good at listening to them and 83% of respondents described their experience of contacting the practice as good. Feedback gained from the NHS Friends and Family Test (FFT) showed people were overwhelmingly satisfied with the service provided. The practice had a Patient Participation Group (PPG) to represent the views of people using the service. However, uptake in membership had not significantly increased since the last inspection, despite the efforts that had continued to be made. Representatives from the PPG described how leaders had made positive changes because of patient feedback. They spoke highly of the staff and of the practice.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 25.5% response rate.
Overall experience was good
Confidence interval 87.3%–93.6%Experience of contacting the practice was good
Confidence interval 83.4%–90.6%Last appointment met the patient’s needs
Confidence interval 91.6%–96.6%Healthcare professional was good at listening
Confidence interval 89%–94.9%Healthcare professional treated the patient with care and concern
Confidence interval 87%–93.4%Patient had confidence and trust in the healthcare professional
Confidence interval 91%–96.2%Reception and administrative team were helpful
Confidence interval 89.3%–95%Contacting the practice by phone was easy
Confidence interval 74.3%–83.2%Contacting the practice through its website was easy
Confidence interval 66.6%–84.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Norton Canes Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 June 2019GoodCQC rating history
20 August 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.