Registered from 1 April 2013.
GP practice · independent evidence profile
Bay Medical Group
Morecambe Health Centre, Hanover Street, Morecambe, Lancashire, LA4 5LY
CQC location 1-571111874NHS organisation code Y01008
A registered address may be where care is managed rather than delivered.
ODS code Y01008. Data refreshed 31 August 2026.
Location and contact
Morecambe Health Centre, Hanover Street, Morecambe, Lancashire, LA4 5LY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Bay Medical Group
Assessment dated 9 July 2024. Published 6 December 2024.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Most people were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were usually satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers were receptive to feedback, and they felt listened to.
GP Patient Survey 2026
What registered patients reported
186 completed questionnaires · 24.9% response rate.
Overall experience was good
Confidence interval 45.5%–93.2%Experience of contacting the practice was good
Confidence interval 42.3%–91.8%Last appointment met the patient’s needs
Confidence interval 56.4%–98%Healthcare professional was good at listening
Confidence interval 55.9%–97.8%Healthcare professional treated the patient with care and concern
Confidence interval 51.6%–96.4%Patient had confidence and trust in the healthcare professional
Confidence interval 57%–98.2%Reception and administrative team were helpful
Confidence interval 58.9%–98.6%Contacting the practice by phone was easy
Confidence interval 18%–73.5%Contacting the practice through its website was easy
Confidence interval 27%–90.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Bay Medical Group
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
4 January 2024Requires improvementCQC rating history
10 December 2015GoodCQC rating history
19 November 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.