Flixton Road Medical Centre

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

In the 2023 National GP Patient Survey, the practice’s data demonstrated responses for patient satisfaction with how easy it is to get through to the practice by phone was positive and above national average. Satisfaction with GP practice appointment times, the appointment offered, and with the overall experience of making an appointment were in line with national averages. They all showed an improvement in performance to previous year’s results.

Results from the NHS Friends and Family Test (FFT) were reviewed. We found for the months September and October 2023, 88% of 207 responses said the practice was good or very good. Improvements were seen with more positive feedback in December 2023, January and February 2024. A total of 688 responses were received in these three months with an average of 96% of respondents saying they thought the practice was good or very good. (England average is 91%).

The practice undertook internal satisfaction surveys and acted on feedback, for example, patient education in extended hours appointments. CQC received feedback from 18 patients, all of these included positive comments in respect of care, treatment and access. Positive comments were made in respect of timely contact and appointments and the use of online and App services. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The practice had reviewed and responded to feedback relating to access and continues to make improvements.