Registered from 1 April 2013.
GP practice · independent evidence profile
Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DS
CQC location 1-570953512NHS organisation code E85004
A registered address may be where care is managed rather than delivered.
ODS code E85004. Data refreshed 31 August 2026.
Location and contact
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Albany Practice
Assessment dated 9 August 2024. Published 12 November 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We collected patient feedback from a variety of sources including interviews with patients and the national GP patient survey. Patients we interviewed gave a mix of feedback about the practice. However, the general concern was around patient access, seeing the doctor and waiting too long on the phone to get an appointment.
Patients knew how to complain and said the reception staff were very friendly, but the clinical staff needed to improve how they related with patients. Members of the patient participation group (PPG) mentioned that the practice had improved significantly but more structured approach is needed to make further progress in service delivery.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 19.1% response rate.
Overall experience was good
Confidence interval 61.4%–76.5%Experience of contacting the practice was good
Confidence interval 53.2%–69.3%Last appointment met the patient’s needs
Confidence interval 72.3%–85.8%Healthcare professional was good at listening
Confidence interval 76%–88.7%Healthcare professional treated the patient with care and concern
Confidence interval 72%–85.6%Patient had confidence and trust in the healthcare professional
Confidence interval 80.9%–92.1%Reception and administrative team were helpful
Confidence interval 70.6%–84.3%Contacting the practice by phone was easy
Confidence interval 56.1%–72%Contacting the practice through its website was easy
Confidence interval 55.1%–75%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Albany Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 June 2021Requires improvementCQC rating history
23 December 2020InadequateCQC rating history
22 November 2019Requires improvementCQC rating history
10 May 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.