Registered from 1 April 2013.
GP practice · independent evidence profile
Southfield Way Surgery
The Medical Centre, 2a Southfield Way, Great Wyrley, Walsall, West Midlands, WS6 6JZ
CQC location 1-570159982NHS organisation code M83698
A registered address may be where care is managed rather than delivered.
ODS code M83698. Data refreshed 31 August 2026.
Location and contact
The Medical Centre, 2a Southfield Way, Great Wyrley, Walsall, West Midlands, WS6 6JZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Southfield Way Surgery
Assessment dated 7 April 2025. Published 21 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were generally positive about the quality of their care and treatment. Data from the most recent National GP Patient Survey showed people were satisfied with services with 71% describing their overall experience as good. Overall results were mainly in line with local and national averages. However, 60% of respondents said it was easy to contact this GP practice on the phone compared with the local average of 52% and the National average of 50%. One review had been recorded in the previous 12 months on the NHS website and rated the practice 5 out of 5 for the care and treatment received. Since the last inspection a patient participation group (PPG) who represented the views of people using the service had been formed and positive working relationships had been developed. The representative from the PPG described how leaders had made positive changes to the service based on their feedback. This included improved patient access, an interactive website, a regular locum GP to provide continuity of care and a more welcoming reception area with informative notice boards. The Care Quality Commission (CQC) had received 5 concerns from people using the service in the previous 12 months. Concerns shared were in relation to the ordering of medicines, high turnover of staff, not feeling listened to or taken seriously, culture, unsafe environment, removal of patients from the register, leadership and care and treatment. However the nursing team were described as exceptional and going above and beyond for their patients.
GP Patient Survey 2026
What registered patients reported
97 completed questionnaires · 19.9% response rate.
Overall experience was good
Confidence interval 89%–94.9%Experience of contacting the practice was good
Confidence interval 88.6%–94.6%Last appointment met the patient’s needs
Confidence interval 94%–98.2%Healthcare professional was good at listening
Confidence interval 85%–91.9%Healthcare professional treated the patient with care and concern
Confidence interval 86.2%–92.9%Patient had confidence and trust in the healthcare professional
Confidence interval 94.7%–98.5%Reception and administrative team were helpful
Confidence interval 93.2%–97.6%Contacting the practice by phone was easy
Confidence interval 79.6%–87.8%Contacting the practice through its website was easy
Confidence interval 85.1%–97.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Southfield Way Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
30 January 2023Requires improvementCQC rating history
28 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.