Registered from 1 April 2013.
GP practice · independent evidence profile
Morland Road Surgery
1 Morland Road, Croydon, Surrey, CR0 6HA
CQC location 1-569480461NHS organisation code H83023
A registered address may be where care is managed rather than delivered.
ODS code H83023. Data refreshed 31 August 2026.
Location and contact
1 Morland Road, Croydon, Surrey, CR0 6HA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Morland Road Surgery
Assessment dated 5 February 2026. Published 27 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. 92%say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. This was in line with national (87%) and local (88%) results. However, 65%describe their experience of contacting their GP practice as good which was below the national (73%) and local (77%) results. There was an active patient participation group (PPG) who represented the views of people using the service. We met with six members of the group during the assessment, and they described how managers made positive changes because of feedback, including improving the appointments systems to reduce waiting times and improving the reception area. They described the GPs as “exceptionally caring” and said that reception staff were always “very helpful”. The group shared how they felt included in practice decisions and could always go to leaders if they had things to discuss. They gave positive examples of their experiences with the practice and how much they “valued” the staff.
GP Patient Survey 2026
What registered patients reported
110 completed questionnaires · 18.3% response rate.
Overall experience was good
Confidence interval 67.5%–80.8%Experience of contacting the practice was good
Confidence interval 57.5%–72.5%Last appointment met the patient’s needs
Confidence interval 85.3%–94.6%Healthcare professional was good at listening
Confidence interval 86.2%–95.1%Healthcare professional treated the patient with care and concern
Confidence interval 82.4%–92.7%Patient had confidence and trust in the healthcare professional
Confidence interval 92.3%–98.5%Reception and administrative team were helpful
Confidence interval 65.9%–79.4%Contacting the practice by phone was easy
Confidence interval 45.8%–61.6%Contacting the practice through its website was easy
Confidence interval 30.3%–53.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Morland Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 November 2016GoodCQC rating history
4 May 2016GoodCQC rating history
5 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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