Registered from 1 April 2013.
GP practice · independent evidence profile
The Limes Medical Centre
172 High Street, Lye, Stourbridge, West Midlands, DY9 8LL
CQC location 1-569449213NHS organisation code M87019
A registered address may be where care is managed rather than delivered.
ODS code M87019. Data refreshed 31 August 2026.
Location and contact
172 High Street, Lye, Stourbridge, West Midlands, DY9 8LL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not well-led
Latest published evidence
Ongoing Assessment for The Limes Medical Centre
Assessment dated 21 January 2025. Published 3 July 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. At our previous assessment, we found inconsistencies in appointments and availability for people accessing care and treatment. At the time of the last assessment we were told that a new telephone service was being installed to increase access into the practice. We found at this assessment that inconsistencies continued with appointment access and the practice was still awaiting a new telephone service. Results from the National GP Patient Survey showed the practice were in line with local averages for telephone access and overall experience of their GP Practice. Feedback from people, relatives and professionals who worked closely with the service were inconsistent. Whilst outcomes from national patient survey results were satisfied in some areas in relation to their contact and experience of the service, we identified shortfalls in relation to the culture of the practice and how this had impacted on people’s experience. You can find more details of our concerns in the evidence category findings.
GP Patient Survey 2026
What registered patients reported
103 completed questionnaires · 21.8% response rate.
Overall experience was good
Confidence interval 50.4%–69.3%Experience of contacting the practice was good
Confidence interval 53.6%–72.4%Last appointment met the patient’s needs
Confidence interval 89%–98%Healthcare professional was good at listening
Confidence interval 82%–94.2%Healthcare professional treated the patient with care and concern
Confidence interval 87.7%–97.3%Patient had confidence and trust in the healthcare professional
Confidence interval 90.3%–98.5%Reception and administrative team were helpful
Confidence interval 75.8%–90.1%Contacting the practice by phone was easy
Confidence interval 39.6%–59.2%Contacting the practice through its website was easy
Confidence interval 21.7%–52%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Limes Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 April 2022Requires improvementCQC rating history
16 December 2016Inspected but not ratedCQC rating history
11 February 2016GoodCQC rating history
26 July 2014Published CQC reportSee the official record for the report
13 November 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.