Registered from 1 April 2013.
GP practice · independent evidence profile
School Lane Surgery
The Surgery, Thetford, Norfolk, IP24 2AG
CQC location 1-569437115NHS organisation code D82041
A registered address may be where care is managed rather than delivered.
ODS code D82041. Data refreshed 6 September 2026.
Location and contact
The Surgery, Thetford, Norfolk, IP24 2AG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for School Lane Surgery
Assessment dated 15 January 2024. Published 3 May 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice had positive data from their in-house patient surveys that were yet to be reflected in the National GP patient survey. The national GP survey results have shown an overall decline in patient satisfaction since 2021. Patients contacting the practice via telephone had decreased by 18%. There had been a 19% decline in patient satisfaction with appointment times offered. Overall patient experience of making an appointment had declined by 23%. In response, the provider had asked patients for feedback and made changes to access. Positive data about access had been collated in the past 6 months that showed patient satisfaction was increasing month on month. There were 2 annual practice patient surveys completed. Satisfaction levels were collated and the provider completed an action plan of improvement areas which included asking patients for ideas involving the patient participation group for a patients perspective. Monthly friends and family surveys were completed to monitor progress. The provider would also run reports for patients who did not attend appointments and theme analysis was completed for further improvements. Staff were also given opportunities to give feedback weekly for their input into all practice changes.
GP Patient Survey 2026
What registered patients reported
111 completed questionnaires · 24% response rate.
Overall experience was good
Confidence interval 61.1%–80.8%Experience of contacting the practice was good
Confidence interval 48.5%–70%Last appointment met the patient’s needs
Confidence interval 77.5%–92.8%Healthcare professional was good at listening
Confidence interval 77.7%–93.2%Healthcare professional treated the patient with care and concern
Confidence interval 74%–90.7%Patient had confidence and trust in the healthcare professional
Confidence interval 78.1%–93.4%Reception and administrative team were helpful
Confidence interval 74%–90.6%Contacting the practice by phone was easy
Confidence interval 36%–58.3%Contacting the practice through its website was easy
Confidence interval 39.4%–65.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of School Lane Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 April 2019GoodCQC rating history
5 February 2015GoodCQC rating history
30 January 2015Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.