Registered from 1 April 2013.
GP practice · independent evidence profile
Southway Surgery
33 Rockfield Avenue, Southway, Plymouth, Devon, PL6 6DX
CQC location 1-569432657NHS organisation code L83039
A registered address may be where care is managed rather than delivered.
ODS code L83039. Data refreshed 31 August 2026.
Location and contact
33 Rockfield Avenue, Southway, Plymouth, Devon, PL6 6DX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Southway Surgery
Assessment dated 16 April 2025. Published 23 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We reviewed recent NHS Friends and Family Test (FFT) which provided mainly positive feedback from patients. For example, between January and May 2025, the practice received FFT responses from 183 patients. Of these, 162 (88.5%) patients described their experience of the service as good or very good, whilst 16 (8.7%) described their experience of the service as poor or very poor. The remaining 5 (2.7%) responded neither. This is an improvement when compared to the previously reported figures. We noted positive comments from people in relation to prompt responses from their initial triage to seeing a clinician. Staff were friendly and helpful and they found it easy to access appointments. Negative comments referred to concerns around communication with people in the waiting room regarding appointment times. There was an active patient participation group (PPG) which had formed in June 2024 who represented the views of people using the service. Representatives from the PPG described how they felt listened to. They were looking to encourage more patient participation and have not been able to make suggestions for improvements due to the low number of attendants. The practice had set up a social media account and were considering virtual meetings to encourage a higher number of participants.
GP Patient Survey 2026
What registered patients reported
94 completed questionnaires · 26.5% response rate.
Overall experience was good
Confidence interval 72.4%–84.9%Experience of contacting the practice was good
Confidence interval 74.6%–86.6%Last appointment met the patient’s needs
Confidence interval 87.6%–96%Healthcare professional was good at listening
Confidence interval 81.1%–91.6%Healthcare professional treated the patient with care and concern
Confidence interval 81.7%–92%Patient had confidence and trust in the healthcare professional
Confidence interval 89.8%–97.2%Reception and administrative team were helpful
Confidence interval 76.6%–88.2%Contacting the practice by phone was easy
Confidence interval 55%–70%Contacting the practice through its website was easy
Confidence interval 66.4%–81.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Southway Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 December 2018GoodCQC rating history
10 March 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.