Registered from 1 April 2013.
GP practice · independent evidence profile
The Boat House Surgery
Whitchurch Road, Pangbourne, Reading, Berkshire, RG8 7DP
CQC location 1-568354818NHS organisation code K81012
A registered address may be where care is managed rather than delivered.
ODS code K81012. Data refreshed 31 August 2026.
Location and contact
Whitchurch Road, Pangbourne, Reading, Berkshire, RG8 7DP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Boat House Surgery
Assessment dated 17 June 2026. Published 10 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. Patient feedback throughout the Friends and Family test (FFT) results was overwhelmingly positive, demonstrating high levels of satisfaction with the accessibility and responsiveness of services provided. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. For example, 86% of the respondents described their overall experience of this GP practice as good, in comparison to the national average of 75% There was an active patient participation group (PPG) who represented the views of people using the service. There was a strong collaborative relationship between the practice and the PPG. Feedback from PPG members showed that their views were listened to and valued and acted upon. Examples of changes implemented following PPG feedback included refinements to the online triage system before its launch, improvements to the practice website and reconfiguration of the waiting room seating arrangements. The PPG members met bi-monthly with the Practice Manager, and a rotating GP was in attendance, ensuring regular engagement with both management and clinical staff.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 33.9% response rate.
Overall experience was good
Confidence interval 82.7%–96.4%Experience of contacting the practice was good
Confidence interval 76.6%–93.1%Last appointment met the patient’s needs
Confidence interval 83.3%–96.8%Healthcare professional was good at listening
Confidence interval 90.5%–99.5%Healthcare professional treated the patient with care and concern
Confidence interval 88.2%–98.8%Patient had confidence and trust in the healthcare professional
Confidence interval 91.7%–99.7%Reception and administrative team were helpful
Confidence interval 92.8%–99.9%Contacting the practice by phone was easy
Confidence interval 61.4%–83.6%Contacting the practice through its website was easy
Confidence interval 74.5%–93.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Boat House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 December 2018GoodCQC rating history
27 August 2015GoodCQC rating history
16 April 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.