Registered from 1 April 2013.
GP practice · independent evidence profile
Bankfield Surgery
Huddersfield Road, Elland, West Yorkshire, HX5 9BA
CQC location 1-568208092NHS organisation code B84016
A registered address may be where care is managed rather than delivered.
ODS code B84016. Data refreshed 1 September 2026.
Location and contact
Huddersfield Road, Elland, West Yorkshire, HX5 9BA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Bankfield Surgery
Assessment dated 21 April 2026. Published 13 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed the most recent National GP Survey for 2025, NHS Friends and Family Test (FFT) and asked the practice to invite patients to share their experience of the service via the Give feedback on care section on the Care Quality Commission’s website. The National GP Patient Survey of 2025 showed 93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment, and 80% described their overall experience of the GP practice as good. We also saw that 67% described their experience of contacting their GP practice as good, the national average for this was 70%. The NHS FFT results for May 2026, showed the service received 285 responses and 78% described the service as very good. There was an active patient participation group (PPG) who represented the views of people using the service. Feedback from the PPG indicated patients had previously found some reception staff difficult to approach. However, members told us there had been a noticeable improvement in staff interactions; they described reception staff as being more approachable and supportive. This feedback reflected in the National GP Survey data, where 85% of respondents reported reception and administrative staff at the practice were helpful, compared with the national average of 83%.
GP Patient Survey 2026
What registered patients reported
126 completed questionnaires · 28.9% response rate.
Overall experience was good
Confidence interval 63.8%–82.9%Experience of contacting the practice was good
Confidence interval 52.3%–73.6%Last appointment met the patient’s needs
Confidence interval 81.4%–95.1%Healthcare professional was good at listening
Confidence interval 76%–92%Healthcare professional treated the patient with care and concern
Confidence interval 73.2%–90%Patient had confidence and trust in the healthcare professional
Confidence interval 81.7%–95.2%Reception and administrative team were helpful
Confidence interval 67.3%–85.9%Contacting the practice by phone was easy
Confidence interval 23.8%–45.1%Contacting the practice through its website was easy
Confidence interval 28.4%–56.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Bankfield Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 September 2019GoodCQC rating history
3 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.