Registered from 1 April 2013.
GP practice · independent evidence profile
Claremont Bank Surgery
Claremont Bank, Shrewsbury, Shropshire, SY1 1RL
CQC location 1-568172617NHS organisation code M82034
A registered address may be where care is managed rather than delivered.
ODS code M82034. Data refreshed 31 August 2026.
Location and contact
Claremont Bank, Shrewsbury, Shropshire, SY1 1RL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Claremont Bank Surgery
Assessment dated 7 July 2025. Published 22 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The National GP Patient Survey results for the practice showed people were satisfied with the service they received. The results showed 89% of respondents described their overall experience of this GP practice as good, compared to the local and national average of 75%. The practice scored significantly higher in the survey for people’s overall experience of contacting the practice compared to local and national averages. We gathered feedback via our ‘Give Feedback on Care’ process. We received feedback from 22 patients, which was mixed. Many patients praised GPs and nurses for being caring, respectful and attentive. Reception staff were mainly described as helpful and polite although some feedback suggested this could be improved in addition to communication. Patients also told us that although urgent care was often available , routine access could be a concern. During our site visit we received positive feedback from 2 patients regarding the care and treatment they received, access to appointments and the dedication and professionalism of both clinical and non-clinical staff. There were 39 unverified reviews on Google with a rating of 4.4*. A patient participation group (PPG) who represented the views of people using the service had been re-established. The PPG representative described how leaders had made positive changes to the practice and patient experience as a result of feedback.
GP Patient Survey 2026
What registered patients reported
111 completed questionnaires · 33.7% response rate.
Overall experience was good
Confidence interval 84.6%–95.6%Experience of contacting the practice was good
Confidence interval 86.1%–96.5%Last appointment met the patient’s needs
Confidence interval 91.8%–99.1%Healthcare professional was good at listening
Confidence interval 91.1%–98.8%Healthcare professional treated the patient with care and concern
Confidence interval 91.8%–99.1%Patient had confidence and trust in the healthcare professional
Confidence interval 93%–99.4%Reception and administrative team were helpful
Confidence interval 89.4%–98.1%Contacting the practice by phone was easy
Confidence interval 79.4%–92.7%Contacting the practice through its website was easy
Confidence interval 71.5%–94.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Claremont Bank Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 January 2024Requires improvementCQC rating history
21 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.