Registered from 1 April 2013.
GP practice · independent evidence profile
Patford House Surgery Partnership
8a Patford Street, Calne, Wiltshire, SN11 0EF
CQC location 1-568020076NHS organisation code J83050
A registered address may be where care is managed rather than delivered.
ODS code J83050. Data refreshed 31 August 2026.
Location and contact
8a Patford Street, Calne, Wiltshire, SN11 0EF
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Patford House Surgery Partnership
Assessment dated 29 December 2025. Published 28 May 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the 2025 National GP Patient Survey and the NHS Friends and Family Test (FFT), showed people were satisfied with services. For example, 81% of responses from the service’s FFT feedback between March 2025 and March 2026 were very good, good, or neither good nor poor. CQC received feedback from 611 people who used the service, 478 of which were positive. Examples of feedback included timely access, with same‑day or rapid appointments repeatedly praised, especially when concerns were urgent. However, there was an emerging theme that some people found the online booking system difficult to use. For example, comments described the process as frustrating, over-complicated and sometimes not well suited to certain groups, including elderly people, people with learning disabilities and people who simply wanted a straightforward request resolved. This was shared with the service, and they acknowledged this and told us they held drop-in support sessions to assist those struggling with the different online systems and staff were able to complete the online forms on behalf of people who used the service. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG reported leaders responded to their feedback by making positive changes, such as including the PPG in choosing a new phone system for the service and acting on the group’s recommendations. The PPG noted this new phone system had a positive impact on people who used the service, which was also evident in the feedback provided directly to the CQC.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 34% response rate.
Overall experience was good
Confidence interval 56.4%–85.2%Experience of contacting the practice was good
Confidence interval 47.5%–78.5%Last appointment met the patient’s needs
Confidence interval 79.3%–98%Healthcare professional was good at listening
Confidence interval 72.1%–95%Healthcare professional treated the patient with care and concern
Confidence interval 75.2%–96.4%Patient had confidence and trust in the healthcare professional
Confidence interval 85.7%–99.7%Reception and administrative team were helpful
Confidence interval 58.7%–87.2%Contacting the practice by phone was easy
Confidence interval 21.8%–54.7%Contacting the practice through its website was easy
Confidence interval 29.9%–68.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Patford House Surgery Partnership
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 May 2022GoodCQC rating history
3 February 2022InadequateCQC rating history
3 September 2021InadequateCQC rating history
11 March 2021Inspected but not ratedCQC rating history
10 December 2018GoodCQC rating history
22 May 2018GoodCQC rating history
28 June 2016GoodCQC rating history
5 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.