Registered from 1 April 2013.
GP practice · independent evidence profile
Avon Road Surgery
Avon Road, Upminster, Essex, RM14 1RG
CQC location 1-567807998NHS organisation code F82674
A registered address may be where care is managed rather than delivered.
ODS code F82674. Data refreshed 31 August 2026.
Location and contact
Avon Road, Upminster, Essex, RM14 1RG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Avon Road Surgery
Assessment dated 3 November 2025. Published 9 February 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Peoples feedback was mostly positive about the quality of their care and treatment. Recent the National GP Patient Survey results showed people were satisfied with practices provided and the practices responses were above or slightly below the local and national averages for all areas of care, treatment and access; 88% stated their needs were met and 78% stated they had a very or fairly good overall experience. In addition, CQC received positive comments about the practice. We spoke with the participation group (PPG) who represented the views of people using the practice, who told us anything raised by the group was followed up by the staff. The practice provided support to four residential/nursing homes, feedback by the homes was positive about the service the practice provided.
GP Patient Survey 2026
What registered patients reported
123 completed questionnaires · 24.7% response rate.
Overall experience was good
Confidence interval 74.7%–82.9%Experience of contacting the practice was good
Confidence interval 75.6%–83.8%Last appointment met the patient’s needs
Confidence interval 89.1%–94.7%Healthcare professional was good at listening
Confidence interval 85.2%–91.8%Healthcare professional treated the patient with care and concern
Confidence interval 88.5%–94.2%Patient had confidence and trust in the healthcare professional
Confidence interval 93.9%–97.9%Reception and administrative team were helpful
Confidence interval 84.2%–90.9%Contacting the practice by phone was easy
Confidence interval 76.2%–84.4%Contacting the practice through its website was easy
Confidence interval 70%–82.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Avon Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
16 August 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.