Registered from 1 April 2013.
GP practice · independent evidence profile
Balfour Medical Centre
2 Balfour Road, Grays, Essex, RM17 5NS
CQC location 1-565655909NHS organisation code F81155
A registered address may be where care is managed rather than delivered.
ODS code F81155. Data refreshed 6 September 2026.
Location and contact
2 Balfour Road, Grays, Essex, RM17 5NS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Balfour Medical Centre
Assessment dated 26 February 2025. Published 4 April 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Recent survey results from the National GP Patient Survey 2024 showed people were not always positive about their overall experience of the surgery. However, the results had generally improved since the previous year. In response to the survey data, staff had carried out a number of patient surveys for the surgery and these focused on the areas highlighted in the National GP Patient Survey results. A recent patient survey conducted by the surgery in January 2025 reported a patient satisfaction rate of 92.4%. We reviewed other sources of patient feedback including the Friends and Family Test data, Give Feedback on Care responses, feedback on the NHS website, and during the site visit we held patient face to face conversations. Feedback from the Patient Participation Group (PPG) highlighted they were listened to, valued and had seen positive changes to improve patient experiences. The PPG work with the provider to understand, better reflect and respond to patient needs. Feedback was positive overall. Staff felt supported and considered the leadership as positive. We reviewed feedback received from staff sent directly to the Care Quality Commission and conversations in person and face to face during the site visit. Staff reported a positive experience of the service.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 18.5% response rate.
Overall experience was good
Confidence interval 60.5%–76.1%Experience of contacting the practice was good
Confidence interval 50.3%–67.1%Last appointment met the patient’s needs
Confidence interval 83.8%–94.4%Healthcare professional was good at listening
Confidence interval 75.4%–88.6%Healthcare professional treated the patient with care and concern
Confidence interval 60.8%–76.9%Patient had confidence and trust in the healthcare professional
Confidence interval 78.7%–91%Reception and administrative team were helpful
Confidence interval 72.3%–86.1%Contacting the practice by phone was easy
Confidence interval 46.9%–64.1%Contacting the practice through its website was easy
Confidence interval 31%–51.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Balfour Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 November 2023InadequateCQC rating history
2 June 2022Requires improvementCQC rating history
26 May 2017GoodCQC rating history
15 September 2016InadequateCQC rating history
5 March 2015Inspected but not ratedCQC rating history
22 August 2014Published CQC reportSee the official record for the report
8 July 2014Published CQC reportSee the official record for the report
31 January 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.