Registered from 1 April 2013.
GP practice · independent evidence profile
Crown Heights Medical Centre
2 Dickson House, Crown Heights, Alencon Link, Basingstoke, Hampshire, RG21 7AN
CQC location 1-565486595NHS organisation code J82144
A registered address may be where care is managed rather than delivered.
ODS code J82144. Data refreshed 31 August 2026.
Location and contact
2 Dickson House, Crown Heights, Alencon Link, Basingstoke, Hampshire, RG21 7AN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Crown Heights Medical Centre
Assessment dated 7 March 2024. Published 4 July 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We reviewed feedback received from people sent directly to the Commission, the results of the practice patient surveys and the national GP patient survey. People reported some difficulties with accessing appointments, but a positive experience with staff.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 26.5% response rate.
Overall experience was good
Confidence interval 37.1%–77.1%Experience of contacting the practice was good
Confidence interval 33.1%–74%Last appointment met the patient’s needs
Confidence interval 56.7%–91.9%Healthcare professional was good at listening
Confidence interval 52.5%–89.7%Healthcare professional treated the patient with care and concern
Confidence interval 47.1%–86.1%Patient had confidence and trust in the healthcare professional
Confidence interval 63.2%–95.2%Reception and administrative team were helpful
Confidence interval 47.6%–86.7%Contacting the practice by phone was easy
Confidence interval 13.2%–53.2%Contacting the practice through its website was easy
Confidence interval 31.2%–76%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Crown Heights Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
7 July 2017GoodCQC rating history
9 February 2017Requires improvementCQC rating history
7 July 2016InadequateCQC rating history
28 January 2014Published CQC reportSee the official record for the report
24 August 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.