Registered from 1 April 2013.
GP practice · independent evidence profile
Parson Drove Surgery
The Surgery, 240 Main Road, Parson Drove, Wisbech, Cambridgeshire, PE13 4LF
CQC location 1-564516988NHS organisation code D81015
A registered address may be where care is managed rather than delivered.
ODS code D81015. Data refreshed 6 September 2026.
Location and contact
The Surgery, 240 Main Road, Parson Drove, Wisbech, Cambridgeshire, PE13 4LF
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Parson Drove Surgery
Assessment dated 25 September 2024. Published 12 November 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
At our previous assessment we found that the provider was unable to demonstrate that they had taken action to address the poor satisfaction that patients had reported. During this assessment the provider had taken some steps to address this. The provider had created new systems and policies for complaints and significant events. Patients had opportunities to provide feedback to the practice and were aware of how to make a complaint. We noted that a high volume of complaints had been submitted to the provider in the last year. However, the practice did not always routinely follow their systems and processes, therefore we were not assured that complaints had been dealt with effectively or lessons learned from them. At our previous assessment we found that patients could not always access appointments in a timely way. The provider had listened to patient feedback. Overall, patients were able to make an appointment on the same day, at home or work, at a time that suited them. Patients were also able to alter appointments if needed. However, results from the National GP Patient Survey displayed that patient satisfaction data in relation to access was below local and national averages. The provider was working with other practices within the Primary Care Network (PCN). There was a Patient Participation Group (PPG) who represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
93 completed questionnaires · 29.4% response rate.
Overall experience was good
Confidence interval 52.6%–68.7%Experience of contacting the practice was good
Confidence interval 57.6%–73.4%Last appointment met the patient’s needs
Confidence interval 80.8%–92.1%Healthcare professional was good at listening
Confidence interval 67%–81.8%Healthcare professional treated the patient with care and concern
Confidence interval 74.5%–87.7%Patient had confidence and trust in the healthcare professional
Confidence interval 76.5%–89.2%Reception and administrative team were helpful
Confidence interval 76.5%–89%Contacting the practice by phone was easy
Confidence interval 52.5%–69.1%Contacting the practice through its website was easy
Confidence interval 19.4%–43.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Parson Drove Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
2 May 2024InadequateCQC rating history
9 January 2017GoodCQC rating history
3 August 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.