Registered from 1 April 2013.
GP practice · independent evidence profile
The Osmaston Surgery
212 Osmaston Road, Derby, Derbyshire, DE23 8JX
CQC location 1-562693686NHS organisation code C81071
A registered address may be where care is managed rather than delivered.
ODS code C81071. Data refreshed 31 August 2026.
Location and contact
212 Osmaston Road, Derby, Derbyshire, DE23 8JX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Osmaston Surgery
Assessment dated 18 April 2024. Published 26 September 2024.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback from patients was mixed. Some patients felt confident with how their care was managed and that time was taken to explain everything thoroughly. Other patients told us they did not always feel what was important to them was taken into account. Some patients told us their needs or concerns were listened to, others told us they were not and that staff were dismissive. Data from the national GP patient survey showed that patient satisfaction with professionals listening to them was below local and national averages. Some patients expressed concerns regarding obtaining prescriptions and access to appointments. Some patients told us that the GPs and staff were very kind, caring, empathetic, welcoming and friendly and that staff had worked very hard to keep the service going after 5 GP partners left the practice. However, other patients told us that staff were insensitive, unhelpful and patronising. All 4 indicators from the latest GP national patient survey for access to appointments were below local and national averages.
GP Patient Survey 2026
What registered patients reported
75 completed questionnaires · 16.9% response rate.
Overall experience was good
Confidence interval 28.6%–74.5%Experience of contacting the practice was good
Confidence interval 14.1%–57.6%Last appointment met the patient’s needs
Confidence interval 58.2%–95.2%Healthcare professional was good at listening
Confidence interval 56.9%–94.4%Healthcare professional treated the patient with care and concern
Confidence interval 55.8%–94.1%Patient had confidence and trust in the healthcare professional
Confidence interval 67%–98.3%Reception and administrative team were helpful
Confidence interval 39.4%–85.2%Contacting the practice by phone was easy
Confidence interval 7.4%–48.2%Contacting the practice through its website was easy
Confidence interval 0.5%–39.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Osmaston Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Family planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
16 August 2023InadequateCQC rating history
11 July 2018GoodCQC rating history
14 April 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.