Registered from 1 April 2013.
GP practice · independent evidence profile
Albany House Surgery
Albany Terrace, Barbourne, Worcester, Worcestershire, WR1 3DU
CQC location 1-560583573NHS organisation code M81072
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code M81072. Data refreshed 19 October 2026.
Location and contact
Albany Terrace, Barbourne, Worcester, Worcestershire, WR1 3DU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Albany House Surgery
Assessment dated 22 July 2026. Published 30 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of care. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness, compassion and respect, and said their privacy was maintained. People spoke positively about the clinicians they saw and told us they felt listened to and involved in decisions about their care. This was reflected in the results of recent surveys, including the 2026 National GP Patient Survey, which showed high levels of confidence and trust in healthcare professionals and positive experiences of care and treatment. The 2026 National GP Patient Survey identified opportunities to improve access to the service, including contacting the practice and continuity of care. However, survey results were otherwise positive, particularly in relation to people's experience of care and treatment, with most respondents reporting they were listened to, treated with care and concern, and that their needs were met. There was an active Patient Participation Group (PPG) which represented the views of people using the service. PPG members were positive about the care provided by the practice and described examples of responsive and personalised care. Some members identified access as priority for ongoing improvement and highlighted a period where PPG meetings had not taken place since January 2026. The practice had re-engaged with the PPG and had identified priorities focused on improving access and continuity, supporting prevention and personalised care, staff training, and how people are treated, with a PPG meeting scheduled for October 2026. Overall, feedback demonstrated that people felt valued by the practice and that leaders sought to obtain and act on patient feedback to support service development.
GP Patient Survey 2026
What registered patients reported
122 completed questionnaires · 34.3% response rate.
Overall experience was good
Confidence interval 68.5%–81.4%Experience of contacting the practice was good
Confidence interval 52.7%–67.3%Last appointment met the patient’s needs
Confidence interval 86.6%–95.1%Healthcare professional was good at listening
Confidence interval 78.5%–89.4%Healthcare professional treated the patient with care and concern
Confidence interval 82.1%–92.1%Patient had confidence and trust in the healthcare professional
Confidence interval 89.4%–96.8%Reception and administrative team were helpful
Confidence interval 73.5%–85.4%Contacting the practice by phone was easy
Confidence interval 38.7%–53.8%Contacting the practice through its website was easy
Confidence interval 28.7%–49.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Albany House Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 January 2019GoodCQC rating history
22 October 2015GoodCQC rating history
17 September 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.