Registered from 1 April 2013.
GP practice · independent evidence profile
Thurleigh Road Practice
88a Thurleigh Road, Balham, London, SW12 8TT
CQC location 1-560447798NHS organisation code H85114
A registered address may be where care is managed rather than delivered.
ODS code H85114. Data refreshed 31 August 2026.
Location and contact
88a Thurleigh Road, Balham, London, SW12 8TT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Thurleigh Road Practice
Assessment dated 3 April 2025. Published 31 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were not always satisfied with services, in terms of accessing it for example 35% of patients described their experience of contacting their GP practice as good, local was 74% and national 67%. Overall experience 55% described their overall experience of the GP practice as good, the local average was 80% national 74%. However, the practice was aware of this and had reviewed the national GP patient survey and had undertaken a review and developed an action plan to improve patients’ satisfaction. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as working to support patients who were digitally excluded, and a system implemented for patients who were terminally ill. The practice did a lot of work with their (PPG), at the last meeting held in May 2025, 300 patients attended an in-person meeting. The PPG feedback stated that the practice engaged with them well and listened to the concerns they raised.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 21.1% response rate.
Overall experience was good
Confidence interval 62.8%–88%Experience of contacting the practice was good
Confidence interval 52.6%–80.4%Last appointment met the patient’s needs
Confidence interval 78.1%–96.7%Healthcare professional was good at listening
Confidence interval 80.1%–97.5%Healthcare professional treated the patient with care and concern
Confidence interval 75.7%–95.7%Patient had confidence and trust in the healthcare professional
Confidence interval 82.8%–98.5%Reception and administrative team were helpful
Confidence interval 61.5%–87.3%Contacting the practice by phone was easy
Confidence interval 38.8%–69.6%Contacting the practice through its website was easy
Confidence interval 51.4%–80.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Thurleigh Road Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
7 February 2018GoodCQC rating history
21 June 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
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