Registered from 1 April 2013.
GP practice · independent evidence profile
Dr Bouch and Partners
Bridge Road Surgery, 1a Bridge Road, Oulton Broad, Lowestoft, Suffolk, NR32 3LJ
CQC location 1-560012269NHS organisation code D83011
A registered address may be where care is managed rather than delivered.
ODS code D83011. Data refreshed 6 September 2026.
Location and contact
Bridge Road Surgery, 1a Bridge Road, Oulton Broad, Lowestoft, Suffolk, NR32 3LJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Dr Bouch and Partners
Assessment dated 19 November 2025. Published 1 April 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The service had clear information on our Give Feedback on Care (GFC) process on their website and at the service. We reviewed people’s feedback from GFC, Healthwatch Suffolk and from the service. Feedback was mainly positive regarding the clinical care and treatment provided and mixed regarding access to appointments, although we noted recent feedback was more positive. Recent survey results, including from the NHS Friends and Family Test, showed 97% of people rated their overall experience of the service as good or very good. The National GP Patient Survey showed although people were satisfied with the experience provided by the service, they were less satisfied with access. There was a Patient Participation Group (PPG) who represented the views of people who used the service. We spoke to representatives from the PPG who described how the service made positive changes from concerns and suggestions and acted on these quickly. For example, they had appointed more nurses. The PPG advised the practice manager, worked collaboratively, and had effective communication in place.
GP Patient Survey 2026
What registered patients reported
104 completed questionnaires · 35.9% response rate.
Overall experience was good
Confidence interval 52.5%–78.7%Experience of contacting the practice was good
Confidence interval 47.5%–74.8%Last appointment met the patient’s needs
Confidence interval 81%–97.3%Healthcare professional was good at listening
Confidence interval 80.6%–97.1%Healthcare professional treated the patient with care and concern
Confidence interval 81.8%–97.7%Patient had confidence and trust in the healthcare professional
Confidence interval 82.4%–97.8%Reception and administrative team were helpful
Confidence interval 61.5%–86%Contacting the practice by phone was easy
Confidence interval 15.9%–41%Contacting the practice through its website was easy
Confidence interval 47.6%–78.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Dr Bouch and Partners
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 January 2018GoodCQC rating history
3 September 2015GoodCQC rating history
16 August 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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