Registered from 1 April 2013.
GP practice · independent evidence profile
Kirkgate Surgery
3 Kirkgate, Birstall, Batley, West Yorkshire, WF17 9HE
CQC location 1-558275262NHS organisation code B85640
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code B85640. Data refreshed 19 October 2026.
Location and contact
3 Kirkgate, Birstall, Batley, West Yorkshire, WF17 9HE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Kirkgate Surgery
Assessment dated 15 June 2026. Published 22 September 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
As part of this assessment, we reviewed the results of the 2026 National GP Patient Survey to understand people's experiences of the practice. Overall, feedback demonstrated that people had positive experiences of the care and treatment provided. The survey showed that 95% of respondents felt their needs were met during their last appointment, compared with the national average of 90%. In addition, 92% (national average 93%) of respondents reported having confidence and trust in the healthcare professional they saw or spoke to, and 91% (national average 92%) said they had all the information they needed following their appointment. The practice performed above the national average, with 77% of respondents saying they had received enough support from local services or organisations in the last 12 months to help manage their long-term condition(s) or illness(es), compared with 70% nationally. Feedback from the Friends and Family Test (FFT) between May and July 2026 provided a mixed but generally positive picture of patients' experiences. Overall, 67.9% of respondents rated their experience as "very good" or "good". Positive comments highlighted the helpfulness, professionalism and efficiency of staff and the way staff listened to patients' concerns. Some respondents identified areas for improvement relating to access to appointments, telephone responsiveness and communication processes. The practice had an active Patient Participation Group (PPG) and advised meetings were held quarterly. Minutes from recent meetings were displayed on a dedicated PPG notice board within the practice, demonstrating how information and updates were shared with patients. Leaders told us they were actively seeking to increase membership to ensure the group continued to represent the views of the wider practice population. Overall, patient feedback and survey results indicated that people were treated with care and professionalism and felt their needs were met.
GP Patient Survey 2026
What registered patients reported
115 completed questionnaires · 25.6% response rate.
Overall experience was good
Confidence interval 68.7%–75.7%Experience of contacting the practice was good
Confidence interval 63.2%–70.6%Last appointment met the patient’s needs
Confidence interval 92.7%–96.2%Healthcare professional was good at listening
Confidence interval 80.4%–86.3%Healthcare professional treated the patient with care and concern
Confidence interval 77.7%–84%Patient had confidence and trust in the healthcare professional
Confidence interval 90%–94.3%Reception and administrative team were helpful
Confidence interval 82.7%–88.3%Contacting the practice by phone was easy
Confidence interval 48.4%–56.4%Contacting the practice through its website was easy
Confidence interval 30.6%–43.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Kirkgate Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 November 2019GoodCQC rating history
4 February 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.