Check My GPCare ratings, made clear
Search by postcode

GP practice · independent evidence profile

Grove House Practice

St Paul's Health Centre, High Street, Runcorn, Cheshire, WA7 1AB

CQC location 1-558260633NHS organisation code N81066
Current overall CQC ratingRequires improvementAssessment dated 5 January 2024
Active registrationRegistered

Registered from 1 April 2013.

Registered addressSt Paul's Health Centre, High Street, Runcorn, Cheshire, WA7 1AB

A registered address may be where care is managed rather than delivered.

Responsible health systemNHS Cheshire and Merseyside Integrated Care Board

ODS code N81066. Data refreshed 31 August 2026.

Location and contact

St Paul's Health Centre, High Street, Runcorn, Cheshire, WA7 1AB

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

GP Patient Survey 2026

What registered patients reported

121 completed questionnaires · 19.6% response rate.

72.4%

Overall experience was good

Confidence interval 55%–85%
65.9%

Experience of contacting the practice was good

Confidence interval 48.4%–80%
89.7%

Last appointment met the patient’s needs

Confidence interval 74.3%–96.4%
84.8%

Healthcare professional was good at listening

Confidence interval 68.2%–93.6%
87%

Healthcare professional treated the patient with care and concern

Confidence interval 70.8%–94.9%
89.3%

Patient had confidence and trust in the healthcare professional

Confidence interval 73.4%–96.2%
72.8%

Reception and administrative team were helpful

Confidence interval 55.3%–85.3%
44.5%

Contacting the practice by phone was easy

Confidence interval 28.2%–62.1%
58%

Contacting the practice through its website was easy

Confidence interval 37.2%–76.4%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

Community experiences

Patient reviews of Grove House Practice

Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.

New

No approved community reviews yet.

Be the first to share a useful, factual experience.

Leave a review

Share your experience

Describe access, communication and staff—not private medical details. Every submission is checked before publication.

Do not include diagnoses, medication, NHS numbers, phone numbers, email addresses, staff surnames or accusations. Reviews are personal experiences, not verified clinical evidence.

Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

12 November 2015GoodCQC rating history
5 January 2024Published CQC reportSee the official record for the report

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.