Registered from 1 April 2013.
GP practice · independent evidence profile
Pendeen Surgery
Kent Avenue, Ross On Wye, Herefordshire, HR9 5AH
CQC location 1-557945292NHS organisation code M81061
A registered address may be where care is managed rather than delivered.
ODS code M81061. Data refreshed 31 August 2026.
Location and contact
Kent Avenue, Ross On Wye, Herefordshire, HR9 5AH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Pendeen Surgery
Assessment dated 17 June 2025. Published 11 November 2025.
What CQC reported
The service is performing exceptionally well.
People’s experience
The practice pro-actively encouraged people to give feedback and used feedback from people who used the service to make improvements. Feedback we reviewed, such as data shared from the NHS ‘Friends and Family Test’ showed that the vast majority of patient experience about the practice was positive. The results of the National GP Patient Survey exceeded local and national averages for the majority of questions. In particular, 87% of patients described their experience of contacting Pendeen Surgery as ‘Good’ which was above the local average of 77% and the national average of 70%. 95% of patients reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, which was above the local average of 88% and the national average of 86%. 97% of patients reported the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. 97% of patients found the reception and administrative team at Pendeen Surgery helpful which was above the local average of 88% and the national average of 83%. There was an active patient participation group (PPG) who worked in partnership with the practice to drive improvements. The PPG acted as a conduit between the local community and practice.
GP Patient Survey 2026
What registered patients reported
115 completed questionnaires · 40.2% response rate.
Overall experience was good
Confidence interval 75.7%–89%Experience of contacting the practice was good
Confidence interval 77%–90.1%Last appointment met the patient’s needs
Confidence interval 84%–94.7%Healthcare professional was good at listening
Confidence interval 84.8%–95.2%Healthcare professional treated the patient with care and concern
Confidence interval 84.1%–94.8%Patient had confidence and trust in the healthcare professional
Confidence interval 90.1%–98.1%Reception and administrative team were helpful
Confidence interval 87.6%–96.8%Contacting the practice by phone was easy
Confidence interval 63.4%–79.5%Contacting the practice through its website was easy
Confidence interval 46.7%–72.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Pendeen Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 August 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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