Registered from 1 April 2013.
GP practice · independent evidence profile
Swan Surgery
Northgate Business Park, Bury St Edmunds, Suffolk, IP33 1AE
CQC location 1-557804087NHS organisation code D83610
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code D83610. Data refreshed 19 October 2026.
Location and contact
Northgate Business Park, Bury St Edmunds, Suffolk, IP33 1AE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Swan Surgery
Assessment dated 12 February 2026. Published 12 October 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. We received some mixed feedback regarding access to appointments, although people were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. The 2026 National GP Patient Survey showed 79% of people responded positively to their overall experience of the service. In addition, the NHS Friends and Family Test feedback, in the previous 12 months, found 91% of respondents rated their overall experience of the service as good or very good. There was a Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders were open, shared information, and made positive changes because of feedback. For example, the toilet facilities had been redecorated.
GP Patient Survey 2026
What registered patients reported
116 completed questionnaires · 31.6% response rate.
Overall experience was good
Confidence interval 67%–87.5%Experience of contacting the practice was good
Confidence interval 65.1%–86.1%Last appointment met the patient’s needs
Confidence interval 86.1%–98.4%Healthcare professional was good at listening
Confidence interval 86.2%–98.4%Healthcare professional treated the patient with care and concern
Confidence interval 85.1%–98%Patient had confidence and trust in the healthcare professional
Confidence interval 87.8%–98.9%Reception and administrative team were helpful
Confidence interval 80.8%–96.1%Contacting the practice by phone was easy
Confidence interval 36.2%–62.9%Contacting the practice through its website was easy
Confidence interval 54.6%–81%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Swan Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
23 February 2018GoodCQC rating history
7 August 2017GoodCQC rating history
21 October 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.