Registered from 1 April 2013.
GP practice · independent evidence profile
Henmore Health – Ashbourne Surgery
The Surgery, Clifton Road, Ashbourne, Derbyshire, DE6 1RR
CQC location 1-557382889NHS organisation code C81086
A registered address may be where care is managed rather than delivered.
ODS code C81086. Data refreshed 31 August 2026.
Location and contact
The Surgery, Clifton Road, Ashbourne, Derbyshire, DE6 1RR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Dr Maxwell-Jones and Partners
Assessment dated 21 March 2025. Published 28 August 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were mostly positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Feedback from representatives from the PPG was mixed. They told us the practice took concerns seriously and proactively made improvements to the service. For example, during the takeover of a neighbouring practice and the merger of the practice’s 2 websites. However, they felt sometimes they were controlled by leaders, kept at arm’s length and were part of a box ticking exercise. When they had challenged the practice over issues their requests for information had not been responded to.
GP Patient Survey 2026
What registered patients reported
185 completed questionnaires · 34.7% response rate.
Overall experience was good
Confidence interval 76%–82.5%Experience of contacting the practice was good
Confidence interval 66.7%–74.1%Last appointment met the patient’s needs
Confidence interval 90.2%–94.4%Healthcare professional was good at listening
Confidence interval 81.7%–87.5%Healthcare professional treated the patient with care and concern
Confidence interval 75.3%–81.9%Patient had confidence and trust in the healthcare professional
Confidence interval 90.1%–94.5%Reception and administrative team were helpful
Confidence interval 85.1%–90.5%Contacting the practice by phone was easy
Confidence interval 41.5%–49.8%Contacting the practice through its website was easy
Confidence interval 61.8%–72.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Henmore Health – Ashbourne Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 April 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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