Registered from 1 April 2013.
GP practice · independent evidence profile
High Street Surgery
The Surgery, High Street, Lowestoft, Suffolk, NR32 1JE
CQC location 1-557339755NHS organisation code D83023
A registered address may be where care is managed rather than delivered.
ODS code D83023. Data refreshed 6 September 2026.
Location and contact
The Surgery, High Street, Lowestoft, Suffolk, NR32 1JE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for High Street Surgery
Assessment dated 12 February 2026. Published 13 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The provider had clear information on our Give Feedback on Care (GFC) process as an alert on their website and at the service. We spoke with care home representatives and reviewed people’s feedback from GFC, Healthwatch Suffolk and feedback obtained by the service. Feedback was positive regarding helpful and friendly reception staff and the clinical care and treatment provided. People’s views had been mixed regarding access to appointments in the previous 12 months, although recent feedback showed improved satisfaction. The 2025 National GP Patient Survey showed 61.2% of people responded positively to their overall experience of the service. This had increased to 70.2% in the 2026 survey compared to the national average of 76.7%. NHS Friends and Family Test feedback showed that 96.2% of respondents rated their overall experience of the service as either good or very good between July 2025 and June 2026. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG explained how service leaders both shared information with the PPG and listened to, and acted upon, the feedback received. This included a standing ‘News from the surgery’ agenda item, through which updates were provided on the progress of service improvements. Information was also shared with people who used the service, to raise awareness about alternative appointment choices, for example weekend appointments at another service.
GP Patient Survey 2026
What registered patients reported
116 completed questionnaires · 33.4% response rate.
Overall experience was good
Confidence interval 58%–80.1%Experience of contacting the practice was good
Confidence interval 48.7%–72.5%Last appointment met the patient’s needs
Confidence interval 79.2%–95%Healthcare professional was good at listening
Confidence interval 82.7%–96.7%Healthcare professional treated the patient with care and concern
Confidence interval 79%–94.8%Patient had confidence and trust in the healthcare professional
Confidence interval 84%–97.4%Reception and administrative team were helpful
Confidence interval 72.5%–90.7%Contacting the practice by phone was easy
Confidence interval 44.8%–68.8%Contacting the practice through its website was easy
Confidence interval 45.6%–74.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of High Street Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
27 January 2023Rating recordCQC rating history
3 November 2022Requires improvementCQC rating history
25 October 2021Requires improvementCQC rating history
7 June 2019Requires improvementCQC rating history
15 May 2018Requires improvementCQC rating history
6 November 2017InadequateCQC rating history
8 October 2015GoodCQC rating history
16 April 2015Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.