Registered from 1 April 2013.
GP practice · independent evidence profile
Pembroke House Surgery
Pembroke House, 266 Torquay Road, Paignton, Devon, TQ3 2EZ
CQC location 1-556899085NHS organisation code L83131
A registered address may be where care is managed rather than delivered.
ODS code L83131. Data refreshed 31 August 2026.
Location and contact
Pembroke House, 266 Torquay Road, Paignton, Devon, TQ3 2EZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Pembroke House Surgery
Assessment dated 16 September 2025. Published 31 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Based on the National GP Patient Survey (GPPS), the NHS Friends and Family Test and feedback directly received by CQC, most people were positive about the quality of their care and treatment once they got an appointment. However, responses from the GPPS showed that 2 indicators related to access were below national averages. The service was aware of the findings and took actions to improve access and people’s experience. There was an active patient participation group (PPG) that represented the views of people using the service. Representatives from the PPG described how they worked collaboratively with the service to collect people’s feedback and empower them to develop their digital skills in submitting medical requests through NHS app training, as well as developing help sheets on using the online system.
GP Patient Survey 2026
What registered patients reported
125 completed questionnaires · 28.2% response rate.
Overall experience was good
Confidence interval 54%–93%Experience of contacting the practice was good
Confidence interval 43.6%–86.6%Last appointment met the patient’s needs
Confidence interval 69.4%–99.1%Healthcare professional was good at listening
Confidence interval 71.7%–99.4%Healthcare professional treated the patient with care and concern
Confidence interval 70.1%–99.1%Patient had confidence and trust in the healthcare professional
Confidence interval 73.6%–99.7%Reception and administrative team were helpful
Confidence interval 59.4%–95.7%Contacting the practice by phone was easy
Confidence interval 14.1%–58.5%Contacting the practice through its website was easy
Confidence interval 23.8%–74.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Pembroke House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 February 2018GoodCQC rating history
18 February 2016GoodCQC rating history
24 October 2014Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.