Registered from 1 April 2013.
GP practice · independent evidence profile
Biddlestone Health Group
Biddlestone Road, Newcastle Upon Tyne, Tyne and Wear, NE6 5SL
CQC location 1-554765030NHS organisation code A86010
A registered address may be where care is managed rather than delivered.
ODS code A86010. Data refreshed 31 August 2026.
Location and contact
Biddlestone Road, Newcastle Upon Tyne, Tyne and Wear, NE6 5SL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Biddlestone Health Group
Assessment dated 19 June 2025. Published 10 November 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was not an active patient participation group (PPG) to represent the views of people using the service. The practice told us they planned to invite patients to join a new group with the first meeting planned to take place in December 2025. However, the practice had used available patient feedback information, as well as their own patient survey to gather and act upon the views of patients. They had implemented a total triage approach to support improved access to the service, following a survey they undertook in March 2025 which had identified the 8:30am rush as the main concern from patients. The practice planned to undertake a follow up patient survey imminently, but they told us anecdotal feedback from patients had been positive, following initial concerns during implementation as patients got used to the new system. Follow up surveys were issued to patients seen in August 2025, at the end of September and beginning of October 2025. The practice sent us the results following the site visit. This showed more people rated the service as extremely easy to get through on the telephone than when surveyed in September 2024 (+8.1%). More people were contacted within 0 to 1 hours of submitting an online request (+3.7%) with greater satisfaction with this (+21.0%). More people were very satisfied with the appointment or advice offered (7.1%) and more felt their expectations were exceeded in their experience of making an appointment (+22.2%). The practice still needed to consider these results further to explore how they could continue to improve patient experience.
GP Patient Survey 2026
What registered patients reported
108 completed questionnaires · 28% response rate.
Overall experience was good
Confidence interval 70.4%–91.2%Experience of contacting the practice was good
Confidence interval 74.2%–93.4%Last appointment met the patient’s needs
Confidence interval 79.8%–96.4%Healthcare professional was good at listening
Confidence interval 75.3%–94.3%Healthcare professional treated the patient with care and concern
Confidence interval 72.9%–92.9%Patient had confidence and trust in the healthcare professional
Confidence interval 83.7%–98.1%Reception and administrative team were helpful
Confidence interval 85.3%–98.6%Contacting the practice by phone was easy
Confidence interval 64.1%–87.9%Contacting the practice through its website was easy
Confidence interval 73.5%–95%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Biddlestone Health Group
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 May 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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