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GP practice · independent evidence profile

Kirkham Health Centre

Moor Street, Kirkham, Lancashire, PR4 2DL

CQC location 1-554763214NHS organisation code P81128
Current overall CQC ratingRequires improvementAssessment dated 20 July 2026
Active registrationRegistered

Registered from 1 April 2013.

Registered addressMoor Street, Kirkham, Lancashire, PR4 2DL

A registered address may be where care is managed rather than delivered.

Health-system areaNHS Lancashire and South Cumbria Integrated Care Board

Area information from the registered record does not establish who funds or commissions this service. ODS code P81128. Data refreshed 19 October 2026.

Location and contact

Moor Street, Kirkham, Lancashire, PR4 2DL

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

CQC assessment breakdown

How the service was assessed

These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.

Caring

Good
75%

This service is caring

Effective

Good
75%

This service is effective

Responsive

Good
75%

This service is responsive

Safe

Requires Improvement
62%

This service is not always safe

Well-led

Requires Improvement
62%

This service is not always well-led

Latest published evidence

Ongoing Assessment for Kirkham Health Centre

Assessment dated 20 July 2026. Published 6 October 2026.

What CQC reported

The service is not performing as well as it should and we have told the service how it must improve.

People’s experience

As part of our assessment, we reviewed a range of feedback available to us to understand their views and experience of the service. The majority of people were positive about the quality of their care and treatment. We asked for feedback from people who used the service and we received 10 written pieces of feedback; 9 were positive and 1 was negative. We also spoke with 3 people using the service at the time of our assessment which was positive. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed most people were satisfied as this showed 74% of patients had a good overall experience of the practice. This was compared to 78% locally and 77% nationally. Recent Friends and Family Test results were also positive, with most people saying they thought the practice was very good. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG reported that they engaged in regular meetings with leaders who were receptive to suggestions and made positive changes because of their feedback. They believed managers valued their input and updated the PPG where it was possible to do so.

GP Patient Survey 2026

What registered patients reported

123 completed questionnaires · 28.9% response rate.

74.3%

Overall experience was good

Confidence interval 64.6%–82%
75.8%

Experience of contacting the practice was good

Confidence interval 66.3%–83.4%
88.2%

Last appointment met the patient’s needs

Confidence interval 80%–93.3%
82.2%

Healthcare professional was good at listening

Confidence interval 73.1%–88.7%
83%

Healthcare professional treated the patient with care and concern

Confidence interval 74%–89.4%
88.8%

Patient had confidence and trust in the healthcare professional

Confidence interval 80.7%–93.7%
78.8%

Reception and administrative team were helpful

Confidence interval 69.4%–85.9%
78%

Contacting the practice by phone was easy

Confidence interval 68.5%–85.2%
33.1%

Contacting the practice through its website was easy

Confidence interval 17.7%–53.3%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

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Community experiences

Patient reviews of Kirkham Health Centre

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Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

6 November 2018GoodCQC rating history
19 February 2015GoodCQC rating history

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.