Registered from 1 April 2013.
GP practice · independent evidence profile
Wellington Road Surgery
The Surgery, Newport, Shropshire, TF10 7HG
CQC location 1-553319493NHS organisation code M82028
A registered address may be where care is managed rather than delivered.
ODS code M82028. Data refreshed 31 August 2026.
Location and contact
The Surgery, Newport, Shropshire, TF10 7HG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Wellington Road Surgery
Assessment dated 10 November 2025. Published 24 April 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Overall people were mainly positive about the quality of their care and treatment. The most recent National GP Patient Survey and the NHS Friends and Family Test showed people were satisfied with services. In preparation for our assessment, 51 people shared their experiences of the care they received from the practice via our give feedback about care service. Positive feedback included the professionalism of staff, their caring, compassionate and attentive nature who provide exemplary care and a responsive service. Other feedback included the attitude of some staff, leading to a less effective service, especially for those with multiple complex health conditions and the difficulty some patients had experienced using the digital total triage online system. Feedback from representatives of 5 care homes was positive. They told us the practice worked well with them, were professional and responsive to the needs of their residents providing a consistent and person-centred approach. Two representatives considered their residents would benefit from more regular visits from a GP. The practice had a patient participation group (PPG) who represented the views of people using the service. The representative from the PPG told us the relationship with the practice had developed over the years, meetings held were structured, constructive and worthwhile. They told us that the total triage system had much improved many people’s experience of accessing appointments, however some people still had difficulty with understanding how the system worked. They considered the practice could improve by ensuring any significant changes impacting patient care was better communicated.
GP Patient Survey 2026
What registered patients reported
103 completed questionnaires · 34.8% response rate.
Overall experience was good
Confidence interval 71.8%–96.8%Experience of contacting the practice was good
Confidence interval 58.6%–90%Last appointment met the patient’s needs
Confidence interval 82.1%–99.7%Healthcare professional was good at listening
Confidence interval 76.2%–98.5%Healthcare professional treated the patient with care and concern
Confidence interval 75.3%–98.2%Patient had confidence and trust in the healthcare professional
Confidence interval 79.5%–99.3%Reception and administrative team were helpful
Confidence interval 68%–95.4%Contacting the practice by phone was easy
Confidence interval 29.7%–67.9%Contacting the practice through its website was easy
Confidence interval 43.2%–87.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Wellington Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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