Registered from 1 April 2013.
GP practice · independent evidence profile
City Way Surgery
67 City Way, Rochester, Kent, ME1 2AY
CQC location 1-553237147NHS organisation code G82051
A registered address may be where care is managed rather than delivered.
ODS code G82051. Data refreshed 31 August 2026.
Location and contact
67 City Way, Rochester, Kent, ME1 2AY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for City Way Surgery
Assessment dated 19 November 2025. Published 16 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The national GP patient survey (2025) received 96 responses, representing a completion rate of 26%. The findings showed 35% of respondents responded positively to how easy it was to contact the practice on the phone. This was below the national average of 52%. This was reflected in the feedback CQC received in the 12 months prior to the assessment. Further, 61% of respondents responded positively to the overall experience of their GP practice. This was below the national average of 75%. The 2025 national GP patient survey revealed that 73% of respondents felt they were treated with care and concern, slightly below the national average of 85%. Further, 86% reported having confidence and trust in the clinician they had consulted with, with the national average being 92%. In addition, 75% reported the clinician they had seen at their last appointment was good at listening to them, with the national average at 86%. Feedback gathered through the NHS Friends and Family Test indicated majority satisfaction rates between August and November 2025. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described a positive relationship with the practice and highlighted that some changes had been made in response to their feedback.
GP Patient Survey 2026
What registered patients reported
134 completed questionnaires · 27.6% response rate.
Overall experience was good
Confidence interval 44.4%–63.5%Experience of contacting the practice was good
Confidence interval 49.7%–68.8%Last appointment met the patient’s needs
Confidence interval 74.6%–89.4%Healthcare professional was good at listening
Confidence interval 72.5%–88.1%Healthcare professional treated the patient with care and concern
Confidence interval 72.3%–88%Patient had confidence and trust in the healthcare professional
Confidence interval 86.8%–97.1%Reception and administrative team were helpful
Confidence interval 65.4%–82.5%Contacting the practice by phone was easy
Confidence interval 16.4%–33.3%Contacting the practice through its website was easy
Confidence interval 23.6%–44.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of City Way Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsPrison healthcare
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 June 2023Requires improvementCQC rating history
16 December 2022Inspected but not ratedCQC rating history
1 June 2022InadequateCQC rating history
17 September 2015GoodCQC rating history
9 April 2015Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.