Registered from 1 April 2013.
GP practice · independent evidence profile
West Rainton Surgery
Woodland View, West Rainton, Houghton Le Spring, Tyne and Wear, DH4 6RQ
CQC location 1-553215556NHS organisation code A83024
A registered address may be where care is managed rather than delivered.
ODS code A83024. Data refreshed 31 August 2026.
Location and contact
Woodland View, West Rainton, Houghton Le Spring, Tyne and Wear, DH4 6RQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for West Rainton Surgery
Assessment dated 19 June 2025. Published 7 January 2026.
What CQC reported
The service is performing exceptionally well.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Some indicators from the National GP Patient Survey were higher than the average for practices in the Local Integrated Care Board (ICB) area and national averages. There was an active patient participation group (PPG) who represented the views of people using the service. We spoke with members of the PPG who told us leaders took concerns seriously and proactively made improvements to the service. There was strong feedback from the group that the practice acted upon their feedback and were resilient and tenacious in resolving issues to improve patient experience. They could have open and frank conversations with the practice. They said they had worked together on strategies to reduce the number of patients who failed to attend appointments. They told us they were highly satisfied with their own experience within the practice.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 30.1% response rate.
Overall experience was good
Confidence interval 83.5%–92.7%Experience of contacting the practice was good
Confidence interval 79.8%–90.1%Last appointment met the patient’s needs
Confidence interval 87.2%–95.4%Healthcare professional was good at listening
Confidence interval 88.7%–96.2%Healthcare professional treated the patient with care and concern
Confidence interval 88.5%–96.2%Patient had confidence and trust in the healthcare professional
Confidence interval 89.7%–96.9%Reception and administrative team were helpful
Confidence interval 92.3%–98.2%Contacting the practice by phone was easy
Confidence interval 85.2%–93.9%Contacting the practice through its website was easy
Confidence interval 42.3%–79.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of West Rainton Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
7 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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