Registered from 1 April 2013.
GP practice · independent evidence profile
The Steven Shackman Practice
Mountwood Surgery, Rickmansworth Road, Northwood, Middlesex, HA6 2RG
CQC location 1-553179760NHS organisation code E86001
A registered address may be where care is managed rather than delivered.
ODS code E86001. Data refreshed 31 August 2026.
Location and contact
Mountwood Surgery, Rickmansworth Road, Northwood, Middlesex, HA6 2RG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Steven Shackman Practice
Assessment dated 19 June 2026. Published 3 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the 2025 National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback such as changes to the service’s website. We received 184 give feedback on care forms and found 90% of the feedback was positive.
GP Patient Survey 2026
What registered patients reported
94 completed questionnaires · 23.5% response rate.
Overall experience was good
Confidence interval 75.5%–95.9%Experience of contacting the practice was good
Confidence interval 60.5%–87.3%Last appointment met the patient’s needs
Confidence interval 84.2%–99.2%Healthcare professional was good at listening
Confidence interval 72.5%–94.6%Healthcare professional treated the patient with care and concern
Confidence interval 72.7%–94.7%Patient had confidence and trust in the healthcare professional
Confidence interval 81.1%–98.3%Reception and administrative team were helpful
Confidence interval 79.1%–97.7%Contacting the practice by phone was easy
Confidence interval 50%–80.3%Contacting the practice through its website was easy
Confidence interval 37.1%–74.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Steven Shackman Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 September 2016Inspected but not ratedCQC rating history
10 March 2016GoodCQC rating history
6 March 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.