Registered from 1 April 2013.
GP practice · independent evidence profile
Pontesbury & Worthen Medical Practice
Hall Bank, Pontesbury, Shrewsbury, Shropshire, SY5 0RF
CQC location 1-553105218NHS organisation code M82030
A registered address may be where care is managed rather than delivered.
ODS code M82030. Data refreshed 31 August 2026.
Location and contact
Hall Bank, Pontesbury, Shrewsbury, Shropshire, SY5 0RF
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Pontesbury & Worthen Medical Practice
Assessment dated 24 September 2025. Published 20 January 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were mainly positive about the quality of their care and treatment. Recent survey results from the National GP Patient Survey showed people were satisfied with services. A higher percentage of patients described their overall experience of this GP practice as good when compared to local and national averages. The Care Quality Commission (CQC) received feedback from 55 people using the service which was mainly positive. Patients described the practice as excellent, and that clinicians were professional, thorough, knowledgeable and helpful and that they had confidence in them. Patients also told us that they were treated respectfully and with empathy. Whilst some people felt it was easy to get an appointment or call back, others raised concerns about the waiting time for a routine GP and Nurse appointment. A small number of people shared concerns about the branch site opening hours in addition to a concern raised about specific vaccinations provided.
GP Patient Survey 2026
What registered patients reported
139 completed questionnaires · 41% response rate.
Overall experience was good
Confidence interval 83.2%–93.5%Experience of contacting the practice was good
Confidence interval 71.3%–84.9%Last appointment met the patient’s needs
Confidence interval 94.1%–99.4%Healthcare professional was good at listening
Confidence interval 87.2%–96.1%Healthcare professional treated the patient with care and concern
Confidence interval 86.3%–95.6%Patient had confidence and trust in the healthcare professional
Confidence interval 90.8%–98%Reception and administrative team were helpful
Confidence interval 83.5%–93.9%Contacting the practice by phone was easy
Confidence interval 65.6%–80.8%Contacting the practice through its website was easy
Confidence interval 36.2%–66.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Pontesbury & Worthen Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 November 2016GoodCQC rating history
15 April 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.