Registered from 1 April 2013.
GP practice · independent evidence profile
Otford Medical Practice
Leonard Avenue, Otford, Sevenoaks, Kent, TN14 5RB
CQC location 1-552911264NHS organisation code G82125
A registered address may be where care is managed rather than delivered.
ODS code G82125. Data refreshed 31 August 2026.
Location and contact
Leonard Avenue, Otford, Sevenoaks, Kent, TN14 5RB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Responsive
This service is responsive
Effective
This service is effective
Well-led
This service is well-led
Safe
This service is safe
Latest published evidence
Ongoing Assessment for Otford Medical Practice
Assessment dated 9 January 2024. Published 20 March 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The National GP Patient Survey published in July 2023 showed feedback was below the local and/or national England averages for all indicators relating to access. Historic data also showed a decline in satisfaction with phone accessibility and overall appointment experience. Feedback from patients gathered via the patient participation group supported this. Feedback that had been collected from people who shared their experience directly with CQC showed the majority raised concerns about the challenges of obtaining an appointment and long phone wait times. Some also shared their dissatisfaction of the new online consultation tool that the practice implemented in August 2023 citing the process to be inefficient and ineffective. Other feedback, such as data from the Family and Friends test, indicated an improvement in overall patient satisfaction about the service offered.
GP Patient Survey 2026
What registered patients reported
99 completed questionnaires · 28.4% response rate.
Overall experience was good
Confidence interval 56.5%–79.5%Experience of contacting the practice was good
Confidence interval 49.9%–74.2%Last appointment met the patient’s needs
Confidence interval 77.2%–94.2%Healthcare professional was good at listening
Confidence interval 65.9%–86.7%Healthcare professional treated the patient with care and concern
Confidence interval 68.7%–88.7%Patient had confidence and trust in the healthcare professional
Confidence interval 78.6%–94.9%Reception and administrative team were helpful
Confidence interval 63.8%–85.5%Contacting the practice by phone was easy
Confidence interval 46.1%–71.5%Contacting the practice through its website was easy
Confidence interval 55.4%–81%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Otford Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
1 March 2019GoodCQC rating history
19 November 2015GoodCQC rating history
27 August 2014Inspected but not ratedCQC rating history
2 September 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.