Registered from 1 April 2013.
GP practice · independent evidence profile
Norton Medical Centre
Billingham Road, Norton, Stockton On Tees, County Durham, TS20 2UZ
CQC location 1-552779884NHS organisation code A81036
A registered address may be where care is managed rather than delivered.
ODS code A81036. Data refreshed 31 August 2026.
Location and contact
Billingham Road, Norton, Stockton On Tees, County Durham, TS20 2UZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is not always safe
Well-led
This service is not well-led
Latest published evidence
Ongoing Assessment for Norton Medical Centre
Assessment dated 13 June 2025. Published 6 March 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were positive about the quality of their care and treatment once they were able to book an appointment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services but still struggled with access to the practice. There was a Patient Participation Group (PPG). Representatives from the PPG described feeling unsure of their role. They told us they often felt useless and not informed or consulted with in relation to changes made within the practice.
GP Patient Survey 2026
What registered patients reported
102 completed questionnaires · 28.5% response rate.
Overall experience was good
Confidence interval 46.2%–83.7%Experience of contacting the practice was good
Confidence interval 34.9%–74.5%Last appointment met the patient’s needs
Confidence interval 69%–96.9%Healthcare professional was good at listening
Confidence interval 69.9%–97.2%Healthcare professional treated the patient with care and concern
Confidence interval 67.7%–96.4%Patient had confidence and trust in the healthcare professional
Confidence interval 70.8%–97.7%Reception and administrative team were helpful
Confidence interval 66.5%–95.8%Contacting the practice by phone was easy
Confidence interval 15.8%–53.7%Contacting the practice through its website was easy
Confidence interval 37.9%–81.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Norton Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 January 2023GoodCQC rating history
3 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.