Registered from 1 April 2013.
GP practice · independent evidence profile
Grovehurst Surgery
Grovehurst Road, Kemsley, Sittingbourne, Kent, ME10 2ST
CQC location 1-552757739NHS organisation code G82026
A registered address may be where care is managed rather than delivered.
ODS code G82026. Data refreshed 31 August 2026.
Location and contact
Grovehurst Road, Kemsley, Sittingbourne, Kent, ME10 2ST
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Grovehurst Surgery
Assessment dated 12 June 2025. Published 3 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
In the past 12 months, the CQC received feedback from 4 members of the public on the service highlighting concerns. These related to incorrect prescriptions, the absence of chaperone offers, unanswered telephone calls, extended waiting times to be seen, lack of invitations for routine reviews, and issues regarding staff conduct. The national GP patient survey (2025) received 101 responses, representing a completion rate of 33%. The findings showed 30% of respondents responded positively to how easy it was to contact the practice on the phone. This was below the national average of 53%. The provider was aware of this issue and were due to conduct an analysis to understand the underlying causes. Following assessment, the practice sent us an audit and action plan they implemented on 18 September 2025 to enhance access. This focussed on reviewing call wait times and refining call handling procedures. The practice had scheduled the rollout of a new digital triage and online consultation platform for October 2025, aimed at improving patient access and enhancing operational efficiency. The action plan included 2 review dates for the provider to assess whether the initiative had led to a reduction in call waiting times. The plan also included engaging with the Patient Participation Group (PPG) and sending patient surveys to gain a current understanding of satisfaction levels. The overall aim was to streamline call handling processes and boost staff capacity to manage incoming calls more efficiently. The practice did not have outcome data to demonstrate improvements, so we were unable to assess the impact of this. We were informed that the patient questionnaires had been reviewed by the PPG and would be sent to patients in October 2025. The 2025 national GP patient survey revealed that 82% of respondents felt they were treated with care and concern, slightly below the national average of 86%. Further, 93% reported having confidence and trust in the clinician they consulted, matching the national average. Additionally, 94% said they were involved in decisions about their care and treatment as much as they wanted to be, exceeding the national average of 91%. Feedback collected through the NHS friends and family test from June 2025 to August 2025 showed a high level of patient satisfaction regarding their overall experience of the service. Positive response rates were 94% in June, 93% in July and 97% in August. Patients described staff as caring, helpful and professional. Since the last inspection, the practice had made some improvements. Previously we found improvements were required for the monitoring of some prescribed medicines and some long-term conditions. At this inspection, we found improvements had been made in areas such as the monitoring of patients prescribed blood-thinning and immunosuppressant medicines and in the monitoring of some long-term conditions. However, the provider remained in breach of regulation relating to the monitoring of some prescribed medicines and ensuring that medicine reviews contained necessary information. Additionally, the practice was in breach of regulation for the management of premises checks (failure to act on risk assessments), systems for assessing clinical competency, and oversight of historical safety alerts. We have asked the provider for an action plan in response to the concerns found at this assessment.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 28.5% response rate.
Overall experience was good
Confidence interval 69.7%–85.1%Experience of contacting the practice was good
Confidence interval 58.9%–76.4%Last appointment met the patient’s needs
Confidence interval 77.6%–91.4%Healthcare professional was good at listening
Confidence interval 80%–93%Healthcare professional treated the patient with care and concern
Confidence interval 87.4%–97.2%Patient had confidence and trust in the healthcare professional
Confidence interval 89.3%–98.2%Reception and administrative team were helpful
Confidence interval 65.2%–81.8%Contacting the practice by phone was easy
Confidence interval 33.9%–53.2%Contacting the practice through its website was easy
Confidence interval 33.6%–57.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Grovehurst Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 August 2022GoodCQC rating history
28 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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