Registered from 1 April 2013.
GP practice · independent evidence profile
The River Surgery
16 Rous Road, Buckhurst Hill, Essex, IG9 6BN
CQC location 1-552651140NHS organisation code F81216
A registered address may be where care is managed rather than delivered.
ODS code F81216. Data refreshed 6 September 2026.
Location and contact
16 Rous Road, Buckhurst Hill, Essex, IG9 6BN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The River Surgery
Assessment dated 4 February 2026. Published 26 May 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey, showed 89% of people described their overall experience of this GP practice as good. Results from the NHS Friends and Family Test for February 2026 showed that 94% of respondents reported a positive experience of the practice. There was a Patient Participation Group (PPG) who represented the views of people who used the service. Representatives from the PPG described how managers made positive changes because of feedback, such as the new online booking system which made it easier to book appointments.
GP Patient Survey 2026
What registered patients reported
97 completed questionnaires · 24.6% response rate.
Overall experience was good
Confidence interval 84.1%–92.4%Experience of contacting the practice was good
Confidence interval 85.7%–93.5%Last appointment met the patient’s needs
Confidence interval 94.3%–98.9%Healthcare professional was good at listening
Confidence interval 81.7%–90.7%Healthcare professional treated the patient with care and concern
Confidence interval 82.8%–91.5%Patient had confidence and trust in the healthcare professional
Confidence interval 92.7%–98%Reception and administrative team were helpful
Confidence interval 89%–95.7%Contacting the practice by phone was easy
Confidence interval 64.2%–76.2%Contacting the practice through its website was easy
Confidence interval 47.7%–71%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The River Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 August 2016GoodCQC rating history
21 January 2016Requires improvementCQC rating history
31 December 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.