Registered from 1 April 2013.
GP practice · independent evidence profile
The Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TX
CQC location 1-552497644NHS organisation code H84016
A registered address may be where care is managed rather than delivered.
ODS code H84016. Data refreshed 31 August 2026.
Location and contact
171 Clarence Avenue, New Malden, Surrey, KT3 3TX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Groves Medical Centre
Assessment dated 7 February 2025. Published 11 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Shortly before our assessment we asked people to submit feedback on care received. Of the 278 responses we received, 194 (70%) gave positive feedback. Positive responses covered a range of areas, including, patients said the medical care was very good, the GPs were proactive and were respectful, nurses were skilled and professional. Other comments mentioned how pleasant the reception team were, how easy it was to order repeat prescriptions through the app. One patient mentioned that it was easier to use the online booking system than the previous morning rush to book an appointment by phone. We received 84 negative responses. Negative comments included: some patients were not happy to use the online booking system so found it difficult to get an appointment, some patients found it difficult to get an appointment within a reasonable amount of time. Overall people were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. PPG members giving feedback said they felt the practice listened and acted on their concerns.
GP Patient Survey 2026
What registered patients reported
113 completed questionnaires · 26.5% response rate.
Overall experience was good
Confidence interval 51.6%–86.2%Experience of contacting the practice was good
Confidence interval 45.5%–81.7%Last appointment met the patient’s needs
Confidence interval 78.4%–99.4%Healthcare professional was good at listening
Confidence interval 66.8%–95.3%Healthcare professional treated the patient with care and concern
Confidence interval 56.5%–89.9%Patient had confidence and trust in the healthcare professional
Confidence interval 73.2%–97.9%Reception and administrative team were helpful
Confidence interval 55.9%–89.2%Contacting the practice by phone was easy
Confidence interval 20.4%–58%Contacting the practice through its website was easy
Confidence interval 19.1%–62.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Groves Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
4 April 2024InadequateCQC rating history
7 September 2016Inspected but not ratedCQC rating history
9 July 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.