Registered from 1 April 2013.
GP practice · independent evidence profile
The Bell Surgery
York Road, Henley On Thames, Oxfordshire, RG9 2DR
CQC location 1-552346795NHS organisation code K84035
A registered address may be where care is managed rather than delivered.
ODS code K84035. Data refreshed 31 August 2026.
Location and contact
York Road, Henley On Thames, Oxfordshire, RG9 2DR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Bell Surgery
Assessment dated 11 June 2026. Published 24 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our inspection, we reviewed feedback from people who used the practice to understand their views and experience. This included speaking with people using the practice at the time of our inspection and reviewing other feedback available to us. People were extremely positive about the quality of their care and treatment. This was mirrored in all patient feedback, including the 2025 National GP Patient Survey, which showed people were very satisfied with all aspects of the practice, for example: • 93% of respondents described their overall experience of the practice as good. This was significantly higher when compared to the national average (75%). Patient feedback highlighted staff being kind and compassionate and the systems within the practice worked effectively and efficiently. Further feedback highlighted examples of practice staff providing a friendly, accessible and caring service. This included the reception and the clinical teams including those members of staff who were training at the practice. The practice promoted and monitored patient feedback, collected via the NHS ‘Friends and Family’ Test results. We reviewed the most recent responses collected and verified from March 2026 (390 responses), April 2026 (358 responses) and May 2026 (368 responses). Using the combined responses from the last 3 months, 99% rated the service received at the practice as either ‘Good’ or ‘Very Good’. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG provided feedback as part of this inspection, they described how they worked with the practice to make improvements, this included reviewing capacity and demand within the practice which led to a further review of the appointment system. In 2022, the practice worked with the PPG and established The Bell Surgery Charitable Trust. We spoke with a representative from the Trust who described how patients, the practice and the Trust worked together and supported improvements, including purchasing new health technology for the practice. Both the representatives from the PPG and Trust also provided feedback from their perspective as a patient. This feedback aligned to the other positive patient feedback collected throughout this inspection.
GP Patient Survey 2026
What registered patients reported
117 completed questionnaires · 30.1% response rate.
Overall experience was good
Confidence interval 87.9%–97.4%Experience of contacting the practice was good
Confidence interval 85%–95.9%Last appointment met the patient’s needs
Confidence interval 91%–98.8%Healthcare professional was good at listening
Confidence interval 89%–98%Healthcare professional treated the patient with care and concern
Confidence interval 88.4%–97.8%Patient had confidence and trust in the healthcare professional
Confidence interval 93%–99.5%Reception and administrative team were helpful
Confidence interval 91.4%–98.9%Contacting the practice by phone was easy
Confidence interval 80.6%–93.3%Contacting the practice through its website was easy
Confidence interval 51%–81.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Bell Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
10 January 2019GoodCQC rating history
3 August 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.