Registered from 1 April 2013.
GP practice · independent evidence profile
Norfolk Street Surgery
Shelton Primary Care Centre, Norfolk Street, Shelton, Stoke On Trent, Staffordshire, ST1 4PB
CQC location 1-552087298NHS organisation code M83075
A registered address may be where care is managed rather than delivered.
ODS code M83075. Data refreshed 31 August 2026.
Location and contact
Shelton Primary Care Centre, Norfolk Street, Shelton, Stoke On Trent, Staffordshire, ST1 4PB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Norfolk Street Surgery
Assessment dated 2 June 2025. Published 16 October 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. However, people reported being less satisfied with access via the telephone. The service was in the process of recruiting to their patient participation group (PPG), and 6 individuals had expressed an interest.
GP Patient Survey 2026
What registered patients reported
83 completed questionnaires · 13.7% response rate.
Overall experience was good
Confidence interval 36.1%–94.8%Experience of contacting the practice was good
Confidence interval 38.3%–96.1%Last appointment met the patient’s needs
Confidence interval 44.6%–98.5%Healthcare professional was good at listening
Confidence interval 36.1%–95.5%Healthcare professional treated the patient with care and concern
Confidence interval 38.2%–96.3%Patient had confidence and trust in the healthcare professional
Confidence interval 50.5%–99.5%Reception and administrative team were helpful
Confidence interval 50.3%–99.3%Contacting the practice by phone was easy
Confidence interval 31.1%–92.8%Contacting the practice through its website was easy
Confidence interval 10.1%–88%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Norfolk Street Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 September 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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