Registered from 1 April 2013.
GP practice · independent evidence profile
Southlands Medical Group
Ryhope Health Centre, Black Road, Ryhope, Sunderland, Tyne and Wear, SR2 0RX
CQC location 1-551777796NHS organisation code A89035
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code A89035. Data refreshed 19 October 2026.
Location and contact
Ryhope Health Centre, Black Road, Ryhope, Sunderland, Tyne and Wear, SR2 0RX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Southlands Medical Group
Assessment dated 1 July 2025. Published 16 October 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients from the various sources of information available was positive. The practice told us they received over 500 NHS friends and family test results each month, with consistently high levels of patient satisfaction. Around 98% of respondents rated their experience as either very good or good. The most recent National GP Patient Survey results were well above the national average. (results reported on are from 2 January 2026 to 13 April 2026). For example, the percentage of respondents to the National GP Patient Survey who responded positively to the overall experience of their GP practice was 96.4%, while the national average was 76.7%. The practice scored highest from 39 local GP practices for this score. The practice provided us with analysis of 11 compliments they had received in the last year. These included emails and thank cards. They praised staff for going above and beyond their role, being supportive, caring and professional. Many staff were mentioned by name. We received 1 item of patient feedback via our give feedback on care facility during our assessment. This was wholly positive. There was a patient participation group (PPG) who represented the views of people using the service. The members told us they consistently listen to the views of the group. For example, when concerns were raised regarding the lack of disabled parking bays, positive changes were made. The practice were open and honest, with the group. For example, they shared annual reviews of complaints to advise of any patterns or trends. As patients, the members of the group told us they were extremely satisfied with the care provided by the practice. The said they had gone above and beyond to assist with appointments. The introduction of Saturday open‑access appointments has been beneficial. We contacted a care home where the practice had patients as residents. The care home manager told us the practice were very responsive and caring for the residents and they had a good relationship; nothing was too much trouble, particularly when a resident was unwell.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 27.5% response rate.
Overall experience was good
Confidence interval 89.3%–98.8%Experience of contacting the practice was good
Confidence interval 85.4%–97.2%Last appointment met the patient’s needs
Confidence interval 94%–99.9%Healthcare professional was good at listening
Confidence interval 91.3%–99.4%Healthcare professional treated the patient with care and concern
Confidence interval 92%–99.6%Patient had confidence and trust in the healthcare professional
Confidence interval 94%–99.9%Reception and administrative team were helpful
Confidence interval 90.1%–99.1%Contacting the practice by phone was easy
Confidence interval 80.8%–94.9%Contacting the practice through its website was easy
Confidence interval 59.2%–89.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Southlands Medical Group
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 June 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.