Registered from 1 April 2013.
GP practice · independent evidence profile
Royal Arsenal Medical Centre
21 Arsenal Way, London, SE18 6TE
CQC location 1-551736200NHS organisation code G83016
A registered address may be where care is managed rather than delivered.
ODS code G83016. Data refreshed 31 August 2026.
Location and contact
21 Arsenal Way, London, SE18 6TE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Royal Arsenal Medical Centre
Assessment dated 11 September 2025. Published 20 January 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People had mixed reviews about the quality of their care and treatment. Recent survey results from the National GP Patient Survey showed mixed results on how satisfied they were with services. The practice Patient Participation Group (PPG) was limited in membership, and the practice reported difficulty in recruiting new members. The practice displayed signage in the reception area to encourage further membership. At the time of our assessment, there were gaps in the monitoring of patients treated for certain long-term conditions and for those who were prescribed certain medicines, therefore having a potential negative impact on patient experience.
GP Patient Survey 2026
What registered patients reported
124 completed questionnaires · 19.5% response rate.
Overall experience was good
Confidence interval 44.2%–63.6%Experience of contacting the practice was good
Confidence interval 36.4%–56%Last appointment met the patient’s needs
Confidence interval 63.5%–81.6%Healthcare professional was good at listening
Confidence interval 57.1%–76%Healthcare professional treated the patient with care and concern
Confidence interval 57.4%–76.4%Patient had confidence and trust in the healthcare professional
Confidence interval 72%–88.1%Reception and administrative team were helpful
Confidence interval 47.5%–67.4%Contacting the practice by phone was easy
Confidence interval 22%–40.5%Contacting the practice through its website was easy
Confidence interval 31.9%–52.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Royal Arsenal Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Family planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 June 2018GoodCQC rating history
26 April 2017GoodCQC rating history
29 September 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.