Registered from 1 April 2013.
GP practice · independent evidence profile
Holbrook Surgery
The Surgery, The Street, Holbrook, Ipswich, Suffolk, IP9 2QS
CQC location 1-551356450NHS organisation code D83020
A registered address may be where care is managed rather than delivered.
ODS code D83020. Data refreshed 6 September 2026.
Location and contact
The Surgery, The Street, Holbrook, Ipswich, Suffolk, IP9 2QS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Holbrook Surgery
Assessment dated 5 November 2025. Published 22 June 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
The provider had clear information on our Give Feedback on Care (GFC) process as an alert on their website and at the service. We reviewed people’s feedback from GFC and Healthwatch Suffolk. Feedback was positive regarding the attitude of staff and the clinical care and treatment provided. Recent survey results, including from the NHS Friends and Family Test, showed 74% of people rated their overall experience of the service as good or very good. The National GP Patient Survey showed people were satisfied with the access and overall experience provided by the service. There was a Patient Participation Group (PPG) who represented the views of people who used the service. We spoke to representatives from the PPG who had regular meetings with the Practice Manager. They told us the Practice Manager chaired the meetings, was keen to engage and useful information was shared. This information was shared with the local community, and members were able to raise issues on behalf of people who used the service and felt listened to.
GP Patient Survey 2026
What registered patients reported
119 completed questionnaires · 43.1% response rate.
Overall experience was good
Confidence interval 74.5%–86.1%Experience of contacting the practice was good
Confidence interval 72.7%–84.7%Last appointment met the patient’s needs
Confidence interval 82.8%–92.4%Healthcare professional was good at listening
Confidence interval 83.3%–92.8%Healthcare professional treated the patient with care and concern
Confidence interval 80.6%–90.9%Patient had confidence and trust in the healthcare professional
Confidence interval 84%–93.3%Reception and administrative team were helpful
Confidence interval 81.2%–91.1%Contacting the practice by phone was easy
Confidence interval 54.2%–69%Contacting the practice through its website was easy
Confidence interval 72.2%–86.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Holbrook Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
17 May 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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