Civic Medical Centre

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

The practice received higher than national average scores for patient satisfaction in the national GP patient survey 2023. This included patient experience of getting through to the practice by phone, satisfaction with appointment times, appointments offered and with their overall experience of making an appointment. Patient satisfaction with their experience of the practice overall was also higher at 88% compared to the national average of 71%.

The provider reviewed and responded to feedback and made improvements to the service in response.

Patient feedback on the NHS website was positive with 5 reviews posted over the past 12 months 4 of which rated the practice as five out of five stars. The feedback also included positive comments about the service including the ease of access to appointments and responsiveness of the service.

The provider identified patients whose circumstances could make them vulnerable or could prevent them experiencing equal access to services. They then arranged services to promote equality in access.