Registered from 1 April 2013.
GP practice · independent evidence profile
Austen Road Surgery
1 Austen Road, Guildford, Surrey, GU1 3NW
CQC location 1-551019295NHS organisation code H81006
A registered address may be where care is managed rather than delivered.
ODS code H81006. Data refreshed 31 August 2026.
Location and contact
1 Austen Road, Guildford, Surrey, GU1 3NW
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Caring
This service is caring
Latest published evidence
Ongoing Assessment for Austen Road Surgery
Assessment dated 2 January 2024. Published 9 May 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patients were positive about their care and treatment. We asked the practice to share details of CQC Give Feedback on Care process on their website. We received 24 positive comments from patients via Give Feedback on Care forms. The practice reviewed feedback from the national patient survey and where possible acted on comments or suggestions made. Any complaints were used to improve practice and procedures. There was a newly formed but active Patient Participation Group who told us the practice had been hugely supportive and had listened to feedback.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 31.5% response rate.
Overall experience was good
Confidence interval 88.6%–97.6%Experience of contacting the practice was good
Confidence interval 81.1%–93.5%Last appointment met the patient’s needs
Confidence interval 90.1%–98.4%Healthcare professional was good at listening
Confidence interval 90.1%–98.4%Healthcare professional treated the patient with care and concern
Confidence interval 87.3%–97.1%Patient had confidence and trust in the healthcare professional
Confidence interval 90%–98.4%Reception and administrative team were helpful
Confidence interval 89.4%–98%Contacting the practice by phone was easy
Confidence interval 78.1%–91.8%Contacting the practice through its website was easy
Confidence interval 70.7%–91.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Austen Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 April 2019GoodCQC rating history
20 February 2019Requires improvementCQC rating history
14 September 2018Requires improvementCQC rating history
8 January 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.