Registered from 1 April 2013.
GP practice · independent evidence profile
Blackhall & Peterlee Practice
Blackhall Community Health Centre, Hesleden Road, Blackhall, Hartlepool, Cleveland, TS27 4LQ
CQC location 1-550933001NHS organisation code A83007
Email me if this CQC record changes →£2/month · No marketing emails · Cancel anytimeCompare this provider →
A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code A83007. Data refreshed 19 October 2026.
Location and contact
Blackhall Community Health Centre, Hesleden Road, Blackhall, Hartlepool, Cleveland, TS27 4LQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Blackhall & Peterlee Practice
Assessment dated 2 September 2026. Published 13 October 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the practice. This included feedback received by CQC, data from the National GP Patient Survey and the NHS Friends and Family test. People spoke positively about the quality of care and treatment they received. They consistently described staff as kind, compassionate and respectful, and told us their privacy and dignity were maintained. Results from the National GP Patient Survey (January to March 2026) demonstrated levels of patient satisfaction slightly below the national average. Overall, 69% of respondents reported a positive experience of the practice, compared with the national average of 77%. However, more recent feedback from the NHS Friends and Family Test was positive, with 78% of respondents rating the practice as good or very good in May 2026, increasing to 79% in June and 83% in July. Across all 3 months, very good was the most frequently selected response, indicating that many patients were satisfied with the care and support they received. There was an active Patient Participation Group (PPG) that represented the views of people using the practice. PPG representatives described how leaders responded positively to feedback and implemented changes. For example, the practice displayed data on missed appointments to raise patient awareness of the impact of non-attendance. Leaders from the aligned care homes also provided consistently positive feedback about the practice. They told us that staff delivered high-quality care and support to care home staff, residents, and their families.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 24.6% response rate.
Overall experience was good
Confidence interval 53.4%–81.5%Experience of contacting the practice was good
Confidence interval 51.7%–80.1%Last appointment met the patient’s needs
Confidence interval 77.2%–96.7%Healthcare professional was good at listening
Confidence interval 69.5%–92.9%Healthcare professional treated the patient with care and concern
Confidence interval 69.6%–92.9%Patient had confidence and trust in the healthcare professional
Confidence interval 72.5%–94.5%Reception and administrative team were helpful
Confidence interval 69.5%–92.5%Contacting the practice by phone was easy
Confidence interval 45.1%–74.6%Contacting the practice through its website was easy
Confidence interval 42.5%–83.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
CQC record alerts · £2/month
Email me if Blackhall & Peterlee Practice's published CQC record changes.
Its current published overall rating is Good. We monitor this public record and email only after a tracked change—no newsletters or unrelated marketing.
- Overall rating, assessment, report or registration change
- One £2 monthly plan covers up to ten providers
- Cancel any time through secure Stripe billing
Community experiences
Patient reviews of Blackhall & Peterlee Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 January 2017GoodCQC rating history
22 January 2014Published CQC reportSee the official record for the report
21 November 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.