Registered from 1 April 2013.
GP practice · independent evidence profile
The Armada Family Practice
Whitchurch Health Centre, Armada Road, Whitchurch, Bristol, BS14 0SU
CQC location 1-549986914NHS organisation code L81031
A registered address may be where care is managed rather than delivered.
ODS code L81031. Data refreshed 31 August 2026.
Location and contact
Whitchurch Health Centre, Armada Road, Whitchurch, Bristol, BS14 0SU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Armada Family Practice
Assessment dated 20 November 2025. Published 25 June 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback received from people who use the service was mixed. Recent survey results from the service’s NHS Friends and Family Test (FFT) in January 2026, totalling 321 responses, showed 297 people were positive about service provision. Comments submitted via FFT showed staff were helpful and polite, and people could access the service when they needed to. Whilst the 2025 National GP Patient Survey showed the satisfaction rate of the service was lower than local and national averages, for example, only 46% of respondents said they had a good overall experience of this service. This was lower than the local average of 76% and the national average of 75%. Only 10% of respondents said it was easy to access this service by phone, compared with a local average of 49% and a national average of 53%. As part of this assessment, the service was asked to promote CQC’s ‘Give Feedback on Care’ which they did in their premises via posters, on their website and via text messaging. A total of 34 people provided feedback directly to us. Of those, 27 responses were positive and indicated people considered staff to be professional, friendly and helpful. There were 8 negative comments related to access to the service, including telephone access and long timescales for booking appointments. There was an active patient participation group (PPG) which represented the views of people using the service. Feedback from the PPG was mixed about the service’s responsiveness to feedback and communication with the PPG, and described the relationship as a ‘developing relationship’.
GP Patient Survey 2026
What registered patients reported
113 completed questionnaires · 27.7% response rate.
Overall experience was good
Confidence interval 48.6%–72.2%Experience of contacting the practice was good
Confidence interval 51%–74.7%Last appointment met the patient’s needs
Confidence interval 78.9%–94.9%Healthcare professional was good at listening
Confidence interval 67%–87.5%Healthcare professional treated the patient with care and concern
Confidence interval 72.2%–91%Patient had confidence and trust in the healthcare professional
Confidence interval 84.6%–97.6%Reception and administrative team were helpful
Confidence interval 67.9%–87.8%Contacting the practice by phone was easy
Confidence interval 17%–38.8%Contacting the practice through its website was easy
Confidence interval 14.5%–48.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Armada Family Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
30 January 2020GoodCQC rating history
25 February 2016GoodCQC rating history
3 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.